Has anyone done these? They claim they want to see how you use the bank app but that seems super sketchy to me as they may see account #s etc

Does Usertesting lack guidelines for the tests companies release? There should be some respect for valuing people’s time.

I have been on UserTesting for over 10 years. I have NEVER had the issue I am having now. I used to get so many tests and do a lot of them in a day. And live interviews every 1-2 weeks. But all of a sudden...in mid-September, everything just stopped. And I went from doing 4-5 studies a day to just doing 3 tests TOTAL since then!!!! It is mid-November!!! I contacted them so many times, and they kept sending me the automated message that I need to not use a VPN, etc. I kept telling them I have never had this issue before...and I got one person who responded very rudely tel;ling me I need to stop using VPN and anti-virus. I said I have NEVER used VPN or anti-virus on my computer or phone. He just ignored me. And they just stopped replying completely. I am newly disabled, and this has been the most difficult year of my life. I cannot work, and this was one of the very few sources of income I have. I used it to get food and pay my phone bill and debt.

I truly feel so horrible. Out of all the sites, Usertesting was always the best.

Just wanted to vent. I did see this other post talking about this from a month ago and a bunch of people experiencing the same thing. I just don't understand. It is just gone.

Please do not say anything harmful. Barely hanging on over here.

EDIT: Btw guys, something I did find out throughout all this is that every time you make a change under your profile details, it will take 7-8 days for you to get tests again. They told me that quite a few times. Still didn't make a difference for me, but just so nobody ends up in that situation.

UPDATE: thank you all for the interest! I'm out of budget for now but will be replying to those who have messaged me & signed up already. This is really great and will be back once I fix _a lot_ of the ux.

I'm looking for people who use claude app / claude code, or chatgpt codex to try my plugin.

Don't need to do any interviews, I don't care about screen recordings or anything like that. Just looking for honest feedback.

Ideally communicate over email, but sms/whatsapp or w/e you prefer.

Will pay $25 via paypal, venmo, or zelle to try it out. If you use it a bunch (like a week) I'll pay you $75 ($100 total).

A tiny bit of context is: it's a plugin for claude & codex I originally built for myself that makes it easier to build stuff with AI. However, you don't use it, your agent does... and it helps your agent do stuff -- so the feedback I'm looking for is around the results you get.

Not trying to advertise so I suppose comment or dm me and I'll send details.

Also there's no way to add "Looking For Testers" flair so i added brand affiliate 🤷

Anybody else getting the oops something went wrong screen when clicking on tests? Tried refreshing and swapping connections and nothing changed.

A tried to do a couple of tests this morning, I forget of they were $10 or $8 but they both needed location varification. There was a problem completeing that and I quit both of them. Now my android phone is acting up. The screen requires swiping to unlock and there are ads on it before swiping. This was never required before. I've searched fixes but nothing has worked. Any help would be appreciated.

is it just me or is anyone else having same experience with network being slow and tests start coming in the evening USA eastern side.

Anyone else had this today? I click join and it just takes me to a blank screen.

Tried on different laptops and browsers, same issue. Do support actually ever respond? I did report it.

Title: UserTesting: Does refreshing a test restart the recording and save the previous segment?

I was doing a UserTesting test when one of the steps wouldn't load. I decided to refresh the page, and it brought me back to the next step, which was step 7.

However, I noticed that the recording timer had restarted at 00:00, even though I had already completed and recorded steps 1–6.

Now I'm wondering what happened to the first part of my recording.

Was the initial recording segment automatically saved and uploaded separately, with a new recording starting after the refresh? Or did refreshing completely erase the first segment?

I eventually selected "Close test" because I wasn't sure whether the recording was working properly.

Has anyone experienced this? If so, did UserTesting preserve your recording from before the refresh, even though the timer restarted at zero?

I'd really appreciate hearing from anyone who has experienced this exact situation.

I have been noticing that more and more tests are asking the participant to do things like attach your personal email to Grok (I just got this from Userbrain and in the past similar things on UT. A little bit ago on UT, after qualifying for a test, I was asked if I would spend 30 minutes on a test, to which I clicked "No." Some want you to show them around your house with your phone camera. Just more and more they are getting invasive. At least in my view.

Recently I've had issues pretty often with tests from the survey tab not wanting to load the next task or even just randomly kicking me out and showing and error message saying "something went wrong". I can usually re-enter the test and keep going but sometimes it happens many times per test and a couple of times I've spent like 15-20 minutes on one, I get kicked out or have to leave because something won't load so I go back in and the whole test starts over.

Has anyone encountered this or know of any fixes? I use chrome and always make sure it is up to date.

Anyoneelse facing delayed payment processing today?

Is anybody else having problems with live conversations done via the old Intellizoom that Usertesting now own and have as part of their network?

Today, a $60 live conversation was cancelled less than an hour before. I probably won't get the $10 as I haven't before when they have cancelled. Yet, I do when it's the Usertesting site.

Before that, I wasn't sent a link for a previous live conversation and couldn't access it. I contacted them about that weeks ago including when I was requesting a link and I haven't heard a thing. I spent all that time worrying I would be kicked off Usertesting. This was despite getting a threatening email saying I had missed the live conversation - not my fault as you can't access it without a link and I didn't receive one by email, text or on my dashboard as usual. Repeated messages asking for a link were ignored.

I'm now going to avoid booking any live conversations on Intellizoom because it seems that researchers can cancel any time they want and you won't even get $10. Then Usertesting will just ignore all your messages.

Serious question. I get so many studies that want me to login to my account and then tell me they're going to blur my details out? LOL no. These should not be allowed on the platform especially on Intellizoom which doesn't allow you to pause. It's not as bad on UT because you can pause.

I've got multiple today including one that wants me to login to my bank account without pausing. How about absolutely no. Are they scraping data intentionally like this or they really that lazy to build prototypes for users? Do people actually do these and why I should ask?

Did anyone lose the chat bubble on the left hand side of the screen? I still have my messages so I'm curious if it's a site issue.

Ive been doing user testing for a couple months did a total of 38 test and made over 200 dollars ever since yesterday i been getting congratulations on finishing your first test ? Is this an error ? I got 2 1 dollar surveys this morning so i believe im still getting invites.

I spent roughly 30 minutes answering repeat questions and following instructions. Apparently, doing everything right and giving my opinions is "poor quality". Im told that i wont be paid for my work and they just take it anyway? How am I spending hours of my time on tests that just get cancelled right at the end?

Hey everyone, i need help. I recently finished a study which took me almost 40minutes to complete and i received a completion code at the end. The problem is, there was absolutely nowhere on the platform to enter or submit the code. Now the study is sitting as incomplete and unpaid. Also, it is not showing as completed in user testing test history.
I have the code and a screenshot ready to go, but every time I try to report this to support, I just get an automated message telling me to "contact PayPal for payment issues."
It’s obviously not a PayPal issue, but the bot is completely blocking me from reaching a real person to manually verify my code and update my status.
Has anyone dealt with this before? How can I bypass the automated system and get a human support agent to actually look at my ticket? Any advice would be really appreciated!

I got this test today that asked me to watch a 40 seconds video, but the video loads very very slowly. I waited for more than 20 minutes, and it wasn't even halfway done loading! I don't think that it was my internet connection, because I could do everything else just fine and speedtest came back normal.

I didn't want to overthink it, so I reported the problem and got away with partial payment lol.

I was fully prepared to not receive payment for this one. But this is nice too.

My dashboard was full of automatically qualified $10 tests. I clicked and you have to read a 50 minute meeting transcript and then they want detailed typed answers. This is abusive behavior as this would take at least 45 minutes or more to complete.

Hi all. I'm blind and attempting to find projects on Utest. However, by mistake, my birth year is set to 1999 when the date is 1979 I can't change it via the desktop site, the mobile app at one point had a date picker which has since seemed not to work anymore. The entire utest site is plagued with accessibility and usability vulnerabilities. I simply want to give client and customers or whatever they are called the correct age I am. The date, as in day and month are correct. I just simply want to change the year. However the support ticket i opened asked for screen casts which again needs some accessibility improvement. I'm blind just trying to begin the arduous journey of making things more accessible and inclusive. Hopefully we can start with this little issue. Thanks so much if anyone reads this.