This guide is for people affected by Ticketmaster SG’s Ticket Delivery Delay (TDD) & unfair reprint fee for physical tickets.

E.g.

- Weverse presale buyers for NCT DREAM TOUR < THE DREAM SHOW 4 : DREAM THE FUTURE > IN SINGAPORE.

- Early Buyers (who purchased tickets before 21 Nov, 12PM) for BLACKPINK WORLD TOUR < DEADLINE > IN SINGAPORE.

...
etc.

Affected buyers, please check:

1. Why you’re entitled to file a complaint

👉🧑‍⚖️ Did you know Ticketmaster SG’s $10 reprint fee may be 🚫ILLEGAL🚫 under CPFTA?

2) Group chat for all affected buyers

👉Join it here:

Aims of the group:

1. Gather all affected Ticketmaster SG presale buyers.

2. Share critical info (guides, FAQs) for filing CASE complaints.

3. Track the number of complaints filed collectively.

4. Coordinate next steps if CASE does not act — including possible media escalation.   

🪜 Step 1: Go to the CASE online complaint form

Website: https://crdcomplaints.azurewebsites.net/

🪜 Step 2: Enter your Personal particulars

• Fill in your name, gender, D.O.B, email, mobile and address. → Next Step

🪜 Step 3: Vendor address

• Vendor: TICKETMASTER SG PTE. LTD.

• Website: https://ticketmaster.sg/

• Address: 2 Stadium Walk, Kallang Indoor Stadium, 397691 → Next Step

🪜 Step 4: Complaint Information

• Nature: Overcharging

• Type: Purchase | Industry: Entertainment

• Desired outcome: Reduction in cost / price

• Amount claimed: $10 per ticket

• Upload attachments: 

1. Your Ticket Purchase Confirmation email (that says “you’re in!” & includes the order number)

2. Email screenshot with Ticketmaster staff requesting the $10 reprint fee

3. Terms & conditions of your ticket

4. Receipt for paying the $10 reprint fee (if you’ve already paid)

• Sample of Complaint summary:

I am filing this complaint regarding Ticketmaster Singapore’s treatment of presale buyers for the NCT Dream TDS4 concert. I purchased tickets during the Weverse presale, but Ticketmaster blocked all delivery options except Ticket Delivery Delay (TDD). Later, our tickets were auto-converted to Print-at-Home (PAH), even though that wasn't the choice I wanted. I was informed that to switch to physical tickets, I must pay a $10 reprint fee plus a $5 venue collection fee, totaling $15. Meanwhile, general sale buyers could select venue collection for just $5. This practice penalises presale buyers, who supported the presale early, by charging them significantly more for the same service. 

I believe this constitutes an unfair practice under the Consumer Protection (Fair Trading) Act (CPFTA), including misrepresentation, false price advantage, one-sided terms, and omission of material facts. 

Many other buyers, perhaps thousands, could be affected as most of the VIP tickets were sold out during the Weverse presale for this concert. Please assist to investigate the matter promptly.

🪜 Step 5: Fill in Declaration

• Tick “Yes/No” for union/association.

🪜 Step 6: Submit & Follow-up

• Double-check all fields → Submit

• You will receive a confirmation email titled “Acknowledgement of successful submission of case: (reference number)”  --> Forward it to [email protected] 

• CASE may follow up for more info

And that’s it! Hopefully we can all have the reprint fee waived before the concert (for TDS4SG). 

Let’s create another success story like the Sentosa Sky Lantern Festival incident! 🙌

🪜 Step 7: Engage CASE's negotiation (if you can)

For those who have received CASE's offer, if you’re an NTUC member or belong to a union that’s a CASE Institutional Member, please go ahead and engage CASE’s help free of charge! Make full use of your membership — it’ll definitely help push things forward. And do let us know how the negotiation goes.

For non-NTUC members, there will be a fee for engaging CASE's help.

‼️Update:

CASE has confirmed that my complaint about Ticketmaster SG’s $10 reprint fee is valid, and that they can represent me to negotiate directly with TM!

This means that CASE recognises this as a legitimate consumer dispute under the CPFTA — and that TM SG’s actions may constitute an unfair practice!

(Ps. Due to the confidentiality clause in the email, I'm not able to share screenshots of its content.)

I hope this gives assurance to those affected but still sitting on the fence towards filing your own complaints!

A reels I made for my channel, hope you enjoy it!