r/techsupport • • 22m ago

Open | Hardware My external hard drive doesnt open and has a different name

1 Upvotes

Hey guys, I got a predator Helios neo 16. And since this morning my external ssd or drive changed its name from x….. to micron and then a bunch of letters and numbers. It’s also always at 100% usage even when not being used. And it’s called a usb. I have no clue what happend and I really need help because most of my files are on there. Do I delete a windows update or something else. Ps: when I go to windows and then X to see the health of the drive it wont load its just stuck on a “getting information” or something in the same way for 10 minutes


r/techsupport • • 27m ago

Open | Hardware External SSD shows up as RAW and freezes Windows when formatting

1 Upvotes

ADATA Elite SE880 external SSD won't format and keeps freezing my PC. It stays connected, and in Disk Management it shows up as "931.51 GB RAW - Healthy (Primary Partition)". There's no important data on it so I'm just trying to wipe it, but every time I try to format or write anything to it, Windows locks up for a minute and the operation fails. I've already tried Disk Management, diskpart (clean), PowerShell, and Rufus, and they all hang or fail. I also swapped multiple USB cables and tested different ports on my PC to rule out a bad connection. Before i take it into an RMA, how can i fix it?


r/techsupport • • 34m ago

Open | Software My gpu turns off After starting valorant

1 Upvotes

When I launch Valorant, my graphics card usually shuts off—sometimes after 10–15 minutes, other times after just 5 minutes—and my screen goes black. When I turn my PC back on, it lags severely, and I have to re-enable the GPU.
My specs:
Intel(R) Core(TM) i7-6700 @ 3.40GHz
64GB DDR4
Samsung SSD
AMD Radeon 9060XT
If anyone knows what I should do, please let me know.


r/techsupport • • 44m ago

Open | Data Recovery Google Drive randomly deleted files and pictures

1 Upvotes

I pay for extra service for my Google Drive so it is nowhere near full, I have already checked the Trash, it is not on autodelete- but my most recent files/folders have completely disappeared on my Google drive. Does anyone know what happened? How to recover?


r/techsupport • • 47m ago

Open | Hardware MINI PC doesnt work and is completely cold. No response to anything including the power button

1 Upvotes

The PC model is the Beelink Ser5 and won't turn on at all. I've bought a new cord because of previous issues where my monitor was fixed by buying a new cord due to power surges now my computer won't turn on even after buying a new cord


r/techsupport • • 1h ago

Open | Software Recent Windows update made gaming on my laptop impossible. Ideas?

1 Upvotes

I've had some problems running games on my laptop since a Windows security update on November 11 (update KB5132061). I have a Lenovo LOQ 15, AMD Ryzen 7 (8845HS with Radeon 780M Graphics (3.8 GHz)), 64 GB RAM, Nvidia GeForce RTX 4060 8 GB. Had it about a year. The only game I currently care to play is Baldur's Gate 3, and the game has run over 1400 hours (six playthroughs) and everything has run very smoothly. I was playing the game just fine on the evening of Tuesday, November 10. Then this Windows security update hits on Wednesday, November 11 and now when I launch BG3 (via Steam), the frame rate drops to about 5 fps and my computer has turned into a potato. The computer is acting like it's stuck in first gear when I know there are higher gears available. A bunch of drivers were also auto-updated at the same time and maybe that did something. Looking at update history in Windows, I see driver updates on November 11 for various things for Realtek, AMD, A-Volute, Nahimic, MediaTek, AISpeech, SunplusIT, and Nvidia Display Driver Update (32.0.16.1656). Apart from the gaming issue, the computer otherwise seems to be working fine.

I find this all so very frustrating. I'm reluctant to go in and change a bunch of settings or try rolling back Windows, resetting the computer, or uninstalling updates (which I've never done), for fear of breaking something. I downloaded the most current Nvidia driver (621.24, from November 13), made sure to assign the Nvidia processor to the BG3 exe file. I updated the BIOS via Lenovo but that doesn't change anything either. I'm hoping that Microsoft and / or Nvidia will get their act together and make updates, but I guess they've been really busy this week. But then I don't know where the problem lies.

Not a computer person, so if you have any advice, please explain like I'm a third grader. Thanks.


r/techsupport • • 1h ago

Open | Software Can I make this track-changes word doc less sluggish to go through?

1 Upvotes

I'm going through a large word doc with many track changes and responding to comments. It's so slow and sluggish though on my poor little old filled-up Macbook. Is there a setting in Word that will make this document scroll and update faster?

Thanks so much!


r/techsupport • • 1h ago

Open | Hardware Laptop completely unresponsive with fans blasting?

2 Upvotes

Just a moment ago, my Acer Nitro5 (not sure what year) that I had closed the lid of to put into sleep mode for a few hours just randomly turned the fans on full blast. When I went over to check it out, the screen was displaying nothing, none of the keys responded, and the only way I could get it to turn off was to hold the power button.

I plugged it into my TV via HDMI to see if the problem was just screen related, and nothing came up, so I'm worried the problem sits deeper than what I'm knowledgeable about...


r/techsupport • • 1h ago

Open | Hardware Warranty for laptop

2 Upvotes

I bought a Laptop from Gigabyte last year and today it broke. I want to send it to the warranty service so they can either fix it or give me a replacement, however, shortly after buying my pc last year, I installed a new m.2 nvme SSD drive. Does this void my warranty?


r/techsupport • • 1h ago

Open | Windows Windows PC suddenly lost all internet connectivity after a possible Trojan detection involving PowerShell – need help diagnosing the issue

2 Upvotes

My MSI laptop connects to Wi-Fi, but cannot access the internet. The problem persists even when using my phone's mobile hotspot. Windows Defender detected and removed a Trojan, and PowerShell appears in the affected item. I'm trying to determine whether malware may have modified my network settings or whether something else is broken.


r/techsupport • • 1h ago

Open | Windows my hp laptop is not charging!

1 Upvotes

yesterday i was playing the sims on my laptop and i got a popup telling me to plug in the charger so i did, all was well for about 30-40 mins until it popped up again which was odd because everything was plugged in fine so i tried unplugging, plugging again, switching sockets to see if it was on my end

eventually the laptop ended up just turning off at about 3%. now the laptop no longer turning on as its not charging.

whenever i press the on button the charging light flashes 3 times (if that means anything i dont know much about tech😅)

i dont know what to do now and would please want some help as i need this laptop and cant buy another rn

Also i bought the laptop 3 years ago and this is the model number - 15s-fq2570sa


r/techsupport • • 1h ago

Open | Software My audio keeps cutting out and i dont know why

1 Upvotes

For months i have dealt with my audio crashing, usually it happens when i ALT+TAB out of a fullscreen game or video. Sometime it will also happen randomly or when starting a game. The only temporary fix i found was restarting Windows audio in Services.

I use a focusrite 2i2 with my beyerdynamics dt770 pro.

I have tried the following:

- Plugging my headset into the PC directly

- A different headset

- Uninstalling drivers and installing them again

- Resetting my entire PC

- Various commands in the terminal

Hope anyone can help me out :)


r/techsupport • • 1h ago

Open | Hardware PC HP antigo liga, dá 6 bipes, não dá vídeo e a ventoinha da fonte fica extremamente barulhenta

1 Upvotes

PC HP antigo liga, dá 6 bipes, não dá vídeo e a ventoinha da fonte fica extremamente barulhenta

Fala, pessoal! Estou com um problema no meu PC HP de aproximadamente 2013 e gostaria de uma ajuda para descobrir o que pode estar acontecendo.

O computador estava funcionando normalmente antes de eu desmontá-lo e transferir os componentes para outro gabinete. Depois da montagem, ele começou a apresentar os seguintes problemas:

- Liga normalmente pelo botão Power, que fica com a luz branca.

- Dá 6 bipes ao ligar.

- Não apresenta nenhuma imagem na tela.

- A ventoinha da fonte fica extremamente barulhenta, parecendo uma turbina.

- A ventoinha do processador também gira.

- O processador esquenta, então aparentemente está recebendo energia.

- Uso o vídeo integrado do processador.

O que já tentei:

- Retirei e recoloquei a memória RAM.

- Retirei a bateria CMOS da placa-mãe por alguns minutos e coloquei novamente.

- Conferi alguns cabos e conexões.

- Retirei o dissipador do processador e coloquei novamente, mas não retirei o processador do soquete.

Mesmo depois disso, continua dando 6 bipes e não aparece vídeo.

Minha dúvida é: esses 6 bipes podem indicar problema no vídeo integrado ou na placa-mãe? Por que a ventoinha da fonte fica tão acelerada e barulhenta? Será que algum cabo ficou mal conectado durante a montagem ou posso ter danificado alguma peça?

Qualquer ajuda ou sugestão de diagnóstico será bem-vinda. Obrigado!


r/techsupport • • 1h ago

Open | Software Acer Nitro V ANV16-41 doesn't allow me to use native 1920 x 1080 resolution

2 Upvotes

I plugged my laptop into an ASUS TUF VG279QM monitor. It worked perfectly for a few days. But one day, after I lift the lid of my laptop, the resolution suddenly changes. Now, while plugged into the monitor, there is a 1080p, 1600 x 1024 (recommended) resolution, and everything above that is 4k x 2k. There is a 4k x 2k 1920 x 1080 resolution, but I can only have 60Hz when I use that resolution (before the issue, I could use 120Hz no problem). That's what my Nvidia Control Panel shows me. Does anyone know how to fix this?


r/techsupport • • 2h ago

Open | Windows Advice on cloud storage pls

1 Upvotes

Hi guys! Looking for some advice on cloud storage.

I just realised I'm paying for both OneDrive and Google Drive, so I'm thinking of cancelling one subscription and sticking with the other.

My initial thought is to cancel OneDrive and keep Google Drive, but I'm open to advice!

I have around 400 GB of photos, videos and other files in EACH drive.

A few questions:

2. Is there a tool that can scan both drives, identify duplicates and safely remove them?

3. What's the best way to transfer everything without ending up with duplicate files and doubling my storage usage?

My priorities are saving money, keeping everything backed up safely and making the process as simple as possible.

Would love to hear your experiences and recommendations. Thanks!


r/techsupport • • 2h ago

Open | Windows Failing Sata SSD

2 Upvotes

Hi again,

Asked a few questions yesterday about a failing SSD, and have a few more updates to see if there's anything else possible before I have to suck it up and buy a new drive.

Long story short, pc crashed during a game. When I rebooted, I couldn't load into windows.

After some fiddling. It's my 2tb sata SSD causing issues.

It doesn't show in bios. And if I disconnect it loads fine.

I try and connect it via usb after loadup, it recognises a device has connected. I go into file explorer to get into the drive, click on the drive and file explorer crashes and I get a grey screen, until I disconnect and then it goes back to normal.

I connect it to a second device via usb, it recognises a device is connected but doesn't recognise any storage in the drive. I try and get into the device properties and it thinks it's a 256gb usb drive.

Can't even get to a point to reformat the drive, as it crashes the whole machine.

I've tried letting it power with no data cables connected to see if it will do a repair cycle, let it sit for a couple hours and nothing changes.

This drive is now like £700, with new m.2s at 2tb being £200+, I'm pretty much open to performing a blood ritual if it might help, but it might be tough.

Data loss would be a pita, but it's all program files I think, so not critical.

Any thoughts would be much appreciated.


r/techsupport • • 2h ago

Open | Software Speed up Firefox?

1 Upvotes

With sync being busted in MS Edge for over a month and no privacy controls, ad blocking or extensions in Chrome on mobile, I'm switching to Firefox, at least for now.

However, I'm having problems with Firefox appear to be very slow to load pages, including Reddit, Facebook and even Google. In addition to general slowness loading web pages, it often has a delay of over a minute to load images in pages otherwise fully rendered.

My suite of extensions installed in Firefox is essentially the same as in Edge:

  • AddToAny

  • Bitwarden

  • ClearURLs

  • F.Block Sponsored

  • I Still Don't Care About Cookies

  • New Tab Override

  • Reddit Ad Remover

  • Tweaks For Youtube

  • uBlock Origin

  • Webcompat Reporter (unique to FF)

  • WebP/Avif Converter

Plus a few installed but inactive:

  • Enhancer For Youtube

  • F.B. Purity

  • Facebook Container

  • Privacy Badger (this one was causing pages to completely fail in both browsers).


r/techsupport • • 2h ago

Open | Hardware Gigabyte H310M M.2 2.0: PTT enabled, BIOS says “TPM20 Device Found” but Firmware Version 0.0, Windows says no compatible TPM (Code 10)

1 Upvotes

Board: Gigabyte H310M M.2 2.0 (rev 1.0), BIOS dated 29/11/2021 (should be F16a, the latest for this rev). CPU: i3-9100F. Windows 11, UEFI mode.

Problem: tpm.msc says “compatible TPM cannot be found”. Device Manager shows the TPM with Code 10. In BIOS, Intel PTT is Enabled, and Peripherals > Trusted Computing shows “TPM20 Device Found”, but Firmware Version is 0.0, Vendor is empty and the only PCR bank is SHA-1.

Background: It worked a few days ago. After some power outages the BIOS went back to defaults and PTT stopped working.

What I fixed: Secure Boot gave “Invalid signature detected” after restoring defaults. Fixed it by booting a USB with Microsoft’s SecureBootRecovery.efi renamed to bootx64.efi. Secure Boot now shows as enabled.

What I tried for the TPM:

  • PTT disabled > saved > enabled again

  • Load Optimized Defaults, CSM disabled

  • Installed the latest Intel ME driver (2618.9.30.0, Main_DCH): no change

  • [Clear CMOS: yes/no]

  • [Pending operation > TPM Clear in BIOS: result]

No BitLocker protection on my drives.


r/techsupport • • 2h ago

Open | Software Recent Windows update disabled my pinned network PC.

1 Upvotes

Clicking it now has no effect, no error messages, nothing happens. I have to click on this PC, then network in the Explorer window that opens and then double click on the network PC. Windows 11 26H2 (OS Build 2600.9974).

Device name MSI-Codex-R

Processor 13th Gen Intel(R) Core(TM) i5-13400F (2.50 GHz)

Installed RAM 32.0 GB (31.9 GB usable)

Graphics card NVIDIA GeForce RTX 4060 (8 GB)

Storage 4.38 TB of 6.82 TB used

System type 64-bit operating system, x64-based processor.


r/techsupport • • 2h ago

Open | Hardware GTX 1660 Ti – random loss of signal on both monitors under variable load, sometimes no POST image after reboot. GPU dying or PSU?

2 Upvotes

Specs:
- CPU: i5-10400F (no iGPU)
- Mobo: ASRock B460M Pro4
- GPU: MSI GTX 1660 Ti
- PSU: [brand/model/wattage]
- OS: Windows 11

Symptom:
While using the PC normally, both monitors suddenly lose signal at the same time. The PC stays on (sometimes Caps Lock still responds) and the GPU fan sometimes ramps to 100%. When I force shutdown and turn it back on, sometimes there's still NO image at all – not even the ASRock BIOS logo.
Idle overnight with nothing running: no issues.

Event Viewer (System log):
- 28 BugCheck events since Oct 9, two codes:
- 0x113 VIDEO_DXGKRNL_FATAL_ERROR (param1 0x19)
- 0x133 DPC_WATCHDOG_VIOLATION (param1 0x1)
- 51 Kernel-Power 41 in the last 7 days
- One DxgKrnl 549 error

What I've tested:
- PSU: no shorts on any rail; unloaded rails in spec. BIOS shows 12.000 / 5.18 / 3.41 V.
- Under full GPU load (HWMonitor): PCIe +12V 11.84–11.95 V, 8-pin 12.06 V.
- OCCT 3D Adaptive Steady, 30 min: PASS. GPU 70 °C, hotspot 82 °C.
- OCCT VRAM test: PASS, 0 errors.
- OCCT 3D Adaptive VARIABLE (20→100%, +5% every 30 s), 1 h: FAILS every time.
- Driver 617.42: black screen, GPU fan at 100%.
- DDU in safe mode + clean install of Studio 616.56: froze again between min 47–60. This time it was a hard freeze with no BSOD (Kernel-Power 41, bugcheck code 0); I had to hold the power button.
- PCIe slot forced to Gen2 in BIOS: no change.
- Happens on 2 different monitors, so it's not the monitor or the cable.
- CPU temp is ~60 °C when the crashes happen.

Next steps I'm planning:
- Reseat the GPU and clean the contacts, check the 8-pin connector.
- MSI Afterburner: power limit 85%, core −100 MHz, then retest.

Question: does this point to a dying GPU (core/VRAM unstable under load transients) or a PSU that can't handle transient spikes? No iGPU, so I can't test without the card. Any other tests you'd suggest?


r/techsupport • • 3h ago

Open | Windows Display resolution 3840x2160 option gone?

1 Upvotes

So, ever since I got my laptop, I've been using the 3840x2160 display resolution. Today, I went to check which one I had equipped, and when I clicked the options bar, suddendly it automatically switch to 2560:1600. I prefer the look of 3840x2160, so when I wanted to change it back, imagine my surprise to see it GONE. The option isn't even there, even though I had it before.

I've updated my drivers, can anyone help me, please?


r/techsupport • • 3h ago

Open | Software A Folder Within a Folder Disappeared

1 Upvotes

I had a folder named "Semester III" within a folder for my Master's course. The folder for Master course was itself within a larger folder under my name in Drive E. It basically has all of my notes and papers for this sem. Today until noon, everything was fine and I shut the laptop down until the evening. When I opened it in the evening, there was that issue where the screen goes black and when u press Enter, the desktop screen appears. After that, the folder Semester III has entirely disappeared from my folders. I can view the Drive E, access the file for My Masters' course etc. But this one file has disappeared along with its contents. There is nothing in the recycle bin and I also searched for hidden folders. It shows nothing. Whenver I try to access some of these files and documents from Quick Access, it shows this that it is unavailable and has been moved or deleted.

Pls help me as I have my final exams next week and really, really need them


r/techsupport • • 4h ago

Open | Mac Fan blows hard while screensaver is on and calms when not using Mac Pro Late 2013 (Trashcan)

1 Upvotes

Why is the fan blowing violently when the screensaver is on and calms down when it is not? What’s going on in the background?


r/techsupport • • 4h ago

Open | Hardware My pc keep randomly turning off

1 Upvotes

some days ago I spilled water on my pc(Acer ASPIRE GO 15 AMD Ryzen™ 7) after I cleaned it using alcohol 95% a toothbrush and a softpan for glasses, I waited a day before connecting the battery and turning it on, for the first 2 day it worked as usual, but then it started turning it off, so I re-opened it and cleaned it again, and it worked fine until the day after(today), when it crashed after 1 or 2 hour it was on. everytime it crashes before turning off it send the emergency system shutdown warning, but looking at the battery and the motherboard they seems clean and without any burnt part, and it happen even when the cpu is at low temperatures. someone know what couses it? should I buy another pc or I can repair it? I'd appreciate any help. thanks in advance.