I used IFTTT back when it was free, then they began to charge a monthly rate in 2020. It was offered to me for $1.99 “forever” and now they’re suddenly doubling the price.

They intentionally stopped supporting the Pro plan in their “current offerings” so they would not be violating their own contractual terms. So yeah, I’m calling them out for it.

Take this:

Muting your phone at night - to do so just based on time is clumsy. It is just an example but you could imagine combined with extra conditions this would be so much smarter.

If at home AND Lights are off AND after 11pm THEN mute my phone .

Part of the success of IFTTT is that it is simple, so I understand if there is reluctance to complicate it.

I would think that one could do this in a new channel, either IFTTT themselves or even a 3rd party.

The channel would have actions to define and set custom variables, and then triggers that allowed AND and OR actions when variables changed.

if we could get an update to the sidebar with some links to popular tutorials and recipes then that would really help this subreddit grow.

• Instead of honoring the "for life" subscription, they invented Pro+ to weasel out of it. The honorable thing would have been to reward folks for their long term loyalty. Those loyal customers are who spread the word, help newbies with coding up paid filters, etc. Its a betrayal.

• People have been automatically switched to a $10 subscription without their consent. Stop treating us like guinea pigs, save your A/B tests for focus groups.

• The Reddit applet has been broken for a long time. No acknowledgement on the recipe page.

• Most of the time, customer service doesn't reply at all.

• When a recipe fails, it doesn't send you any sort of notification. Even if it fails because your phone doesn't have internet at the moment, your important notes or whatever it may be, will not retry and simply disappear.

• When you try to read the error log, you can only see data as far back as a week. After that, it starts failing to load more items. So, even if you notice that a recipe is failing, you will never be able to retrieve your important data.

• There are countless other degradations...

• IFTTT is completely silent on the matter. They do not provide any sort of outage warning for their broken recipes. It is nothing short of a dumpster fire. You only find out that things on their end are broken weeks later, when you notice your important stuff is missing.

• Zapier and many other services do the exact same thing and have much more generous free plans. I have been migrating my recipes over one by one.

• It's a bummer because I'm probably the only person who has been helping people online with writing custom filters in JavaScript. IFTTT had so much potential, and they just let it degrade over the last few years.

• I'm almost done looking at the final three recipes, so I won't need a pro subscription anymore. I'm about to cancel, and it's just sad.

• I hope a journalist, blogger, or former employee does a write-up to let all of us know what the hell happened in the last couple of years to destroy the company. There has got to be a lot of internal drama, I imagine. You don't develop such disdain for your customers without having a very dysfunctional office.

I just got an email that linked to multiple picture of my house. Thought someone was stalking me, until I remembered that I have a recipe that emails me whenever someone posts an instagram pic near a set location (in this case, my neighborhood). It's creepy how accurate it is.

I'm going to make this as simple as possible, and I hope that together we might be able to reach IFTTT and have them appreciate our feedback. The feedback links in their help FAQ page are all broken, probably because of the new rework, as with everything else.

The new layout is not impossible to navigate, but it's just very bad. The fact that it took me so long, and had to come here to Reddit, to find out how to even "discover" the applets I already had, is not acceptable. Clicking on your account to see that you can either view activity, or get more applets (even if this leads you to where your current applets already exist) is not acceptable.

We appreciate IFTTT's service, but this layout is flawed. Surely it can be modified, and doesn't need scrapping, but please hear our feedback on this. The amount of broken logic and pathways around the site is not acceptable.

edit2: I've sent an e-mail to their press address. I have also sent a "ticket" directing them to this thread as a problem.

edit: I don't know if I'm capable of keeping track of what everyone would like changed, reverted, or has some problem with, so forgive me if I miss you, but I hope everyone can agree that the problems we have are with:

• Most importantly, people are reporting that their applets are broken, or are no longer appearing when searched for.

• Navigating to where applets are, through the service first, takes too many clicks, and is unreasonable.

• There is not enough user feedback on whether an applet is disabled or enabled. A left/right slider is not enough.

• Services used to list both the username/login email under the service settings. Now only the email is used.

• We want better feedback on why applets fail.

edit3: I'm disappointed. It's been 4 days, this post has sunk off the front page, and I haven't heard back from IFTTT. All their sidebar links are broken, like the blog, etc. It really is as if some weird internet monster took over this service and gutted it. I'll be looking for alternatives.

Some advice: actually test things. Not whether they work, but whether people can USE them.

1. Simply add a menu to access my applets. List the one that are inactive at the bottom, NOT the top - and don't just designate them by have a little switch flipped one way and not the other.

2. Let me access my applets ALL AT ONCE as an option. Not by going through who/what they connect to. That is probably the stupidest navigation I have ever seen.

3. Let me create a new applet by just CHOOSING A MENU OPTION. Seriously, what IS the purpose of your site—to show a bunch of colorful and (oh my god, we are now) mobile friendly layouts that don't actually help me to do anything??

4. If you want any help, just reply here. I am actually a somewhat competent UX/UI designer who tests things before pushing them online, who identifies user needs, and I can't remember the last time one of my clients looked like complete incompetent idiots, like you all do right now.

1000 credits gone in less than 24hrs, thats a goodbye! EDIT: just realized the upsell banner for a starter package on the same goodbye screen. They wont let go!

Due to the huge popularity spike in this subreddit, a lot more people are asking support questions here (instead of our twitter account, which is the currently the best way to reach us).

Personally, I've been very impressed with how the community here has been helping answer one another's questions, but it would be nice if the IFTTT support team could have special identification to represent that their answer is coming from IFTTT proper.

EDIT: Thanks for the replies. It's unfortunate that u/Mentatjuice is inactive; this post was really intended for him. I suppose the next step is to see if someone new can take his crown.

I started using IFTTT over 11 years ago. I even supported them with a paid subscription until they reneged on their "name your own price forever" deal and doubled my subscription price. I barely used it at that point, having moved everything local to Hubitat (with a little in Home Assistant)

This latest change has made the 2 little applets I still had running worthless. Today I got this email:

My response: