I'm honestly extremely disappointed with Logitech Support, and I don't know what else to do at this point.

I placed an order for 4 ASTRO A50 X LIGHTSPEED headsets (2 white and 2 black) through Logitech's official website. The order was marked as delivered by the shipping carrier, but I never received anything.

There is also a personal reason why this situation is particularly upsetting to me. I bought these headsets as birthday presents for my twin younger brother and sister, whose birthdays fall on the same day. I wanted to surprise both of them with something special, and I had planned this in advance. Unfortunately, their birthdays came around and I had nothing to give them because the entire package never arrived. It was genuinely heartbreaking.

Nobody was home at the time of delivery. I never signed for the package, and I never authorized anyone to accept it on my behalf.

As soon as I noticed the delivery status, I contacted Logitech Support. I explained the situation and went around asking my neighbors, including people in another apartment building. Nobody had received the package.

To make matters worse, my apartment building is currently undergoing major renovations, both inside and outside. There are multiple workers and other people coming in and out of the building, so it's entirely possible that the package was left somewhere incorrectly or taken by someone else.

Logitech initially told me they had opened an investigation and would get back to me within 24–48 hours.

However, their final response was essentially that the shipping carrier confirmed successful delivery, so they were closing my claim. They refused to proceed any further.

I replied and asked them to provide actual proof of delivery:

The exact location where the package was delivered.

A delivery photograph, if available.

A signature from whoever supposedly received it.

Confirmation of whether the package was handed directly to someone.

I don't think these are unreasonable requests, especially considering that this is an expensive order containing four headsets.

What frustrates me the most is that Logitech seems to consider a tracking status sufficient proof that I personally received my order.

I paid for these products, but I have absolutely nothing to show for it. I bought them to make my younger siblings happy on their birthday, and instead I'm left dealing with a company that refuses to properly resolve the situation.

I'm not asking for anything unreasonable. I simply want the products I paid for or a fair resolution.

Has anyone else experienced something similar with Logitech? How did you resolve it?

I'd also appreciate it if someone from Logitech could look into my case again.

I'm crippled, please ignore the cat fur.

I'm a disabled gamer and this mouse is a godsend. The no longer in production Logitech G600. I have 4 of them. The 20 button mouse acts like it has 30 or more thanks to the G-Shift feature. my 24 button RedDragon M990 does not even come close to replacing them.

The 2nd Temu cable went bad and I had to replace it... again. So G7 is not working on this one. I've got a kid willing to do some soldering for me. I have the LMB out on two of the mice. I ordered a couple of D2FC-F-7Ns as I am changing the cable I notice that G7 and G8 don't have D2FC-F-7N switches.

Can you please tell me what those little switches are?

If you know of a place with repair instructions or video that would be awesome.

Also. what are the T shaped thingies attached to the cables called? Are they just called grommets? I was fussing about the damn thing rotating out of the notch and I came up blank on what they are called.

One last thing. On the ribbon cable is a plastic locking piece. I am missing one and my help has thrown up her hands trying to assemble that mouse without it. What's it called and were could I get one?

Thanks

Hey there! I just got my dream mouse in the mail. I bought it resale, and I know I can use it wired, but I’m curious if I have the option to use a third-party dongle for this…it works beautifully plugged in I was just curious if I have the option to be able to get a wireless adapter. (It didn’t come with the original)

I invert most of the fn keys through a preset so it's easier for media control, however my presets stop working after some time unless I fix them by renaming the preset (I just change one character), and saving it, after which it stops working again after an hour or so and I have to repeat the process. Has anybody had a similar issue and how did you fix it if so?

Just wondering if theres any other way to get the Logitech Sim Racing Gloves? I bought a Logitech G Pro wheel and base bundle with Pro Pedals, and an rs shifter handbrake from Currys brand new.

But I saw few months later on Logitech website that you can get the gloves for free if you buy the bundle with them I’m planning to get the Rs H pattern shifter for Christmas to complete my setup so, do you think Logitech will give me some for free with the shifter?

I bought these used and they were on firmware 122.1.21. They work but they're kind of bugged, for example only the left speakers leds turn on. I'm trying to update the FW to see if it's fixed.

Trying to update to either 122.2.22 or 122.3.23, it goes through the process then in the end I get a message "An error has occurred. Please unplug and replug the usb cable", and the speakers become unresponsive. Unplugging and replugging the USB do nothing, PC won't recognize it anymore until I power cycle, and even then there'll be no sound.

After a power cycle I can at least reinstall FW 122.1.21, and it's the only way audio works again.

G Hub shows it's on 122.1.21 but says it's up to date. The speaker updater app, that one that only works over BT, says "unknown current firmware version" every time.

Anything else I can try? I've already tried changing USB ports, closing/ending tasks for G Hub, as well as updating from another computer.

I've been recently gifted a G502 X Plus to replace my age old G903 and I'm experiencing some bugs with the on-board memory profiles. I like having all the LEDs disabled for the battery life benefit and have used my G903 that way for 6 years now.

On the G502, upon saving the custom profile to the mouse's memory it will stay off, then once I switch between profiles a couple of times it will default to being on and showing a static blue. No amounts of changing profiles / turning off and on will bring back my light settings that were saved to the mouse.

Has anyone else experienced this, is there any fixes? G-Hub reports no firmware updates available so I'm not sure what to do now.

I’m using the ghub app on laptop or the phone and use the EQ settings that tens of thousands of people swear on that they sound great, but when i use them they sound absolutely awful. I’m wondering if anyone else has that experience with the “GadgetryTech” EQ settings, like the “immersive” and “general gaming/music” preset.

These two examples, the high frequencies are boosted high to between 4-6 which makes certain actions in games sound piercing or music sound TOO clear, but i dont understand why people love these presets so much.

What settings do you use on xbox, do you leave your headset settings on dolby atmos game performance mode or do you use stereo uncompressed or maybe something else?

My mouse worked out of the box for 1 month just fine but yesterday I tried to use it wirelessly and it wouldn't work, it said inactive when used wirelessly in g hub. I tried to pair the mouse and reciever following the pairing instructions and as soon as I turn my mouse off then on it says "connection timed out" and won't connect. I also realized there is no option to pair the superstrike pro x3 anywhere? I have reinstalled g hub and tried using the mouse on a different computer and it will not work wirelessly but pluged in it works fine. I have tried all usb ports on my pc.

Gente, varias veces me tiltie con con gt7 y assetto corsa y a mi pobre g29 lo he forzado hacia un lado hasta que hizo un "Tak" y el tope cedió, y luego lo recalibro , y funciona a la normalidad, más allá de mis problemas de ira, me gustaría saber cómo funciona ese tope

Hi everyone,

I'm sharing a workaround for an issue I experienced with my **Logitech G PRO X 2 LIGHTSPEED** headset on Windows 11. Hopefully, it helps someone with the same problem.

## 1. The problem

My headset would randomly restart approximately every 7 minutes.

When this happened:

- Windows played the USB disconnect/reconnect sound.

- The LIGHTSPEED USB receiver temporarily disappeared from Device Manager.

- The headset reconnected automatically after a few seconds.

- My other USB devices, including my keyboard and mouse, stayed connected.

## 2. My system

- Windows 11

- ASUS PRIME Z390-P motherboard

- Logitech G PRO X 2 LIGHTSPEED

## 3. Troubleshooting already tried

- Updated the headset firmware.

- Updated motherboard drivers and BIOS.

- Tested all available USB ports.

- Connected the receiver directly to the motherboard.

- Tried the Logitech USB extension cable.

- Disabled USB selective suspend and USB power-saving options.

- Disabled USB device power management.

- Tested with G HUB closed.

- Disabled audio enhancements.

None of these steps solved the problem.

## 4. Temporary workaround: Restarting Windows Audio

I noticed that restarting the Windows Audio service (`Audiosrv`) temporarily stopped the recurring headset restarts. (been more than 3hours without restart)

(You can find your Windows audio here- Windows key + R - services.msc)

You can restart by going to services.msc, but i created a file so it would be faster.

This is only a workaround. I haven't identified the underlying cause.

### Step 1 — Create the VBS script

1. Open Notepad.

2. Copy and paste the following code:

```vbscript

Set WshShell = CreateObject("Shell.Application")

WshShell.ShellExecute "powershell.exe", "-NoProfile -ExecutionPolicy Bypass -WindowStyle Hidden -Command ""Restart-Service -Name Audiosrv -Force""", "", "runas", 0

Set WshShell = Nothing

3. In Notepad, select **File → Save As**.

4. Name the file:

`Restart_Windows_Audio.vbs`

5. Change **Save as type** to **All files**.

6. Save it somewhere convenient, for example on your Desktop.

Make sure the file ends in `.vbs`, not `.vbs.txt`.

### Step 2 — Create a Windows shortcut

1. Right-click the VBS file.

2. Select **Create shortcut**.

3. You should now have a shortcut to the script.

### Step 3 — Put the shortcut in the Windows Programs folder

1. Press **Windows + R**.

2. Type: shell:programs

3. Press Enter.

4. This opens the Windows Start Menu Programs folder.

5. Copy or move the shortcut you created into this folder.

### Step 4 — Assign a keyboard shortcut

1. Find the shortcut inside the Programs folder.

2. Right-click it and select **Properties**.

3. Open the **Shortcut** tab.

4. Click the **Shortcut key** field.

5. Press `Ctrl + Alt + Z`.

6. Click **Apply**, then **OK**.

You can now use `Ctrl + Alt + Z` to launch the script.

Windows may display a User Account Control (UAC) permission prompt because the script needs administrator permissions. Approve it to restart the service.

### Step 5 — Optional: Configure a keyboard macro

I use a HyperX Alloy Origins 60 keyboard.

I configured a macro so that pressing **Fn + Shift** sends `Ctrl + Alt + Z`.

This lets me restart Windows Audio using the keyboard without manually opening the script.

Important: If you leave your PC running with the headset turned off

If you leave your computer running while the headset is switched off, and then turn the headset back on later, you may need to restart the Windows Audio service again using the keyboard shortcut.

You do NOT need to restart your computer with the headset turned on. Simply restarting Windows Audio is much faster and avoids having to reboot the entire PC.

You still need to leave the jack 3.5 on the dongle. (i bought one on amazon, just a small adapter, if you dont want all the cable) https://prnt.sc/7-3A_slBNlIu

## 6. Final thoughts

This workaround has helped me stop the recurring headset restarts temporarily.

It is not a confirmed permanent fix, and I would still like to understand why the USB receiver keeps disconnecting on Windows 11.

If anyone has experienced the same issue or found a proper solution, please share your findings.

Hopefully, this saves someone else some troubleshooting time!

I use the lightspeed connector and only plug in to USB when it need charging, but whenever I unplug the headset it goes right back to blue lighting.... can I not keep the colors I select when I'm using it as lightspeed connector or with my phone with bluetooth?

today I wanted to play BeamNG drive on my racing wheel to try it out, everything worked but the Force Feedback, I was quite confused with there being no FFB settings and I couldn't get it working, I tried unplugging then replugging, using device manager to uninstall the device, using registry editor nothing worked. Then I went to see if it worked fine on XBOX and guess what it worked fine What's the deal with the worst OS made?

Hello, i just bought this lightly used logitech G29 from facebook marketplace. I used it the day i got it and everything worked fine, i closed the game to connect to GHUB and it randomly stopped working, no green LED light, no calibration, nothing. It has its own outlet and still nothing. What can i do to fix it or is it fully cooked. (Everything is plugged in when photos were taken)

I can't get the color of the lights on the mouse to be a true white color, instead it shows a bluish white , is this normal? any way to fix it?

It was working fine yesterday, now it just refuses to detect *ALL* my gear

I have a G502, a G513, a G PRO X Superlight 2 and a G902, all were showing just fine till this morning where the software just refuses to show them

Already tried re-connecting everything, rebooting several times, closing all the tasks in the task manager to make sure nothing was open before launching g hub again and reinstalling G HUB and nothing works.

Sometimes closing it and opening it again just gets it stuck like this: