I do not usually write an activist in the Reddit community, but today I decided to tell you my story of how to provide servers and domains "Bluehost" stole my money (180 euros), the domain I acquired, documents I uploaded to confirm my identity, my password, and a lot of my time and energy.
I'll try to shorten things and just give a summary. Also, I attach a recording (pictures) of my conversation and is their customer service that shows all the details and evidence for the things I write here. In addition, I would like to file a class action against them, if there are other casualties or people who can help in this matter, I would be happy if you would contact me on the subject - [email protected]. If you know of other communities and sites that I can publish my story, it will also be welcome.
Summary of my story:
Recently I started working on a new project and decided it was time to build the prototype website. I was looking for a server that ideally supports WordPress and after reading a few blogs I decided that Bluehost is the server that works best for me (I am convinced that all blogs have been written or funded by Bluehost themselves). I went to their website (www.bluehost.com) and registered the domain I'd like to purchase for my website. During registration I recorded the usual details that I enter when I use my Irish credit card including the residence address on which the bank account is registered. In the end, I completed the registration process successfully and was charged at my expense almost 180 euros. I was happy to receive email about the successful purchase the domain and the host from bluehost and I just wanted and wanted to start working on my website. It took about 5 minutes and I got the following email:
"
Your web hosting account for theXXXXXXXXXXXing.com has been deactivated, as of 04/25/2019.
(reason: suspicious activity on this account)
"
Since I just wanted to start working on my site, I went directly to the customer support on their site. Hoping that the problem could be addressed quickly. I tend to travel a lot in the world, so I thought that maybe the location from which I was connected seemed suspicious to me about my residential address.
I waited 5 minutes and got a service representative. I showed him the email I had received and he told me he was looking into it. A few minutes later he told me that they were asking me to photocopy an ID beside my name on a note + documents of the business. I explained to him that I wanted to send them my ID and that no one ever demanded such things when purchasing a server or a domain - and I have purchased over 20 domains in my life. It seemed suspicious to me.
After talking to him for a long time and explaining that he could not demand such a thing from me after they had charged my credit card, and that I also did not have any registered document for the business and that website should be just a prototype right now. So I asked him to cancel the domain so that I could demand it from another supplier and he told me in response that it was not possible. We agreed (dissatisfied with my side) that I would only be required to take a photocopy of my driver's license (back and front) beside a note with my full name. And he assured me full-time that this would be enough and I would not be required to speak further. In addition, I asked him explicitly to delete my documents afterwards.
We finished the conversation and after about a day and a half I received the following email:
"
Hello,
We need the Business license that supports the company details that are mentioned while registering to activate the account. We have received the driving license and that alone is not sufficient to activate the account. Please send us the Business license also so that we can help you to activate the account.
Thank you
Thank you,
Bluehost Suppor
"
With great fury, I turned directly to Bluehost's loyal service representatives again. Of course they did not help me. From the conversation with them, I realized that my documents were still there and they did not erase them from their server. I told the service representative that I had requested that they delete my documents immediately and he wrote to me, "Do not worry, your documents are safe with us." I wonder how he can tell me something like that after the service I got from them, he laughs at me or what?
I already understood that I was wasting my time and that I would prefer to publicly present the case and even go to court on this matter. Anyway, I asked them to cancel the charge on my credit card and the service representative said he would see what he could do about it ... I waited for an answer and then he asked me for the last 4 digits of my password. Of course I was surprised - do not they encrypt their passwords and can see their customers' passwords? What kind of thing? Anyway, I brought him the last 4 digits of my password and he claimed that they were not true ... What's more, when I tried to do "forgot my password" I found out that they had canceled the option from my account for the implementation of it. I asked the agent if he could send me an email and he said it was okay. I provided for him the code and he said it was not enough.I wondered - "So why did you send it to me?". I asked him if I could view the last 4 digits of my credit card and he said no.
In the end I finished the conversation with him, realized that I was wasting my time and that I would not get back anything - not my time, my domain, my money - and they stole my password and identification documents. It hurts to deal with such things, and I decided not to remain indifferent and to do something about it. I hope that additional victims will join me to the lawsuit.
I present to you the full conversation with the representatives of the service chronologically. I have hidden identifying details. All evidence is clearly presented here:
First conversation -
https://ibb.co/7WL7SS3
https://ibb.co/g9MMQVc
https://ibb.co/7rJn61P
https://ibb.co/nBKM96n
https://ibb.co/9bd3HKz
https://ibb.co/DVtpsBS
https://ibb.co/b53LGVf
https://ibb.co/fHM3SJK
https://ibb.co/VpXFqTK
https://ibb.co/GM1Rv21
https://ibb.co/2KfPmVd
Second conversation -
https://ibb.co/7R3TXhD
https://ibb.co/SttY2Q6
https://ibb.co/tDJPS0r
https://ibb.co/jhrXskM
https://ibb.co/ZY4Mprp
https://ibb.co/FVJNfgp
https://ibb.co/vDgZY4W
https://ibb.co/xfHBGxJ
https://ibb.co/cLy8Dhh
https://ibb.co/3fqskbq
https://ibb.co/85fWYYF
https://ibb.co/VCL9mNS
https://ibb.co/bPFQMB0
https://ibb.co/CBWWfzN