I wanted to ask a question, but it seemed like I was asking for a refund, so they refunded all the games. I told them I still wanted the games and didn't want a refund, so they just added them back to me without any charges (the reason is because the sales have ended and the games are at a different price to buy now).

Steam are just the best.

Its saying uploading to cloud and then says failed to upload to cloud retarted steam and it didnt work. I just stopped playing 10 mins ago and noticed this

"I occasionally make mistakes and a missing image upload cost me my Steam library." Is that unrelated enough for a new help request?

Not sure if there is anything I can do since I don't have the receipt. Was genuinely excited for trepang2

Update: It appears they hacked my account again. Giving ticket to steam to restore it. I think I will change the email associated with my account given that it seems they have access to it somehow.

Lost access to my account on Nov 25th. Steam Support helped me get it back. After logging back in, I found $32 in my wallet and 2 games I definitely didn't purchase:

Call of Duty: Modern Warfare - Standard Edition Call of Duty: Modern Warfare II

The purchase history shows someone added $80 in gift card wallet credit while I was locked out, then bought these games.

I'm confused - why would someone do this? If they have money for gift cards, why not just use their own account instead of mine?

I already reported it to Steam Support to be safe, but does anyone know what the logic is here?

From Used Steam within GeForceNOW, now account is locked

So apparently their fraud detection locks with extreme prejudice. But all is well. Onward and upward!

Thank you all for the suggestions. It just takes submitting a ticket and a little patience.

My steam account hacked and I have lost my account that I've had for a long time, I've contacted steam support does anyone know how long it usually takes them to respond for things like this???

thanks.

I've received this error for almost 2 days now and my friend doesn't want to refund it. Is there anyway to stop this and accept the gift?

Steam support notified me that I have a "gift purchasing restriction" when I inquired about helping me complete a gift purchase for my friend what even is this?! Never experienced something like this before, I haven't broken the steam rules, what should I do?

I've linked a fresh ubisoft account to my steam and tired to start up Seige and kept on getting this error like I never activated this game on a different account and can't even rebuy my games either to get a new license so I won't be able to play any ubisoft games I guess 😭🤟

Anyone know how to fix this

I'm on a Mac. I was really excited about GeForceNOW getting to play Windows games on my Mac.

So I:

• setup GFN

• connected to my Steam account

• purchased Stellar Warfare

• played Stellar Warfare

• had fun

And that's that.

Except a few hours later my purchase gets refunded and my account is locked.

I really want my account and I still want the game.

One caveat: when I tried to connect Steam to GFN, and 2FA came up, it kept asking: "Are you near VA or TX?" Living in KY, obviously I picked VA.

Steam: "Nope you're wrong." Apparently GFN vm is closer to TX? Who knew?

Is there anything I can do?

UPDATE: UPDATE on locked Steam Account because GeforceNOW

i haven’t turned on steam or even tried buying flight simulator the past week, i changed my password for both steam and paypal, what else should i do, i didn’t get any email that someone logged in on my account so it’s really confusing

2 of my accounts have been hcked in the same day the past week and i changed my password to all of them and their all different

== UPDATE == Thanks everyone for the response - mystery solved. After a bit over 36 hrs the purchase button appeared. Just now we received a response from support confirming this was an invisible back-end problem - no fault of our own, nothing we could see or do. Unfortunately the first round of wishlist emails is the one that matters, and the store visibility algorithm took the first 36 hours of zero% conversion into account - there's no going back.

They did apologise and re-send the wishlist emails and give our game a slight bump in categorical visibility which is appreciated.

For other devs this bug is unlikely to affect you if your steam package was set up less than 4 years ago (roughly) - if in doubt we suggest asking support to safety-check before you release. 🙏

==== OP =====

30 hours ago, after 6 years on development, our indie game went live on steam.

We were thoroughly prepared - final build tested and approved, launch trailer scheduled, campaign across press, email, community, socials.

The time came, the game released, Steam sent out calls-to-action to the thousands of people who'd expressed interest in our game over the past few years and in the leadup to launch.

...

Then we dared to celebrate and hit refresh on the store page.

No purchase option. No buy button. ... We double triple checked everything. ... Panic

It's now been more than a full business day since and no response from Steam about this. We've contacted developer support every way we know how and our game is probably tanked irretrievably in their algorithm.

Fans contacted us about it. We did manage to find an obscure back-end link to the Steam purchase option and shared this directly with fans waiting to play the game, but it's too little too late.

We now have 4 reviews, all positive. 👍

Everyone else who got the wishlist / saw us on the store queue were unable to buy it, and what was probably our one chance. 💔

We poured our hearts and souls into this and followed all Steam's advice on how to launch successfully. To say we are devastated is an understatement.

Thanks for reading, just needed to tell someone.

I see so many posts on this sub about people essentially losing their accounts because they lost their Authenticator and have no way to prove ownership. If you haven’t done so already, MAKE NOTE OF YOUR RECOVERY CODE! Go in the steam app - steam guard - settings - recovery code. Take a screenshot or write it down and KEEP IT SAFE AND SECURE!

Today I woke up to find that my Titanfall 2 had been refunded. I don't know how this could have happened, since I have both email verification and Steam Guard activated, and I also have more than two hours of play time in the game. I checked my purchase history and saw that the refund was processed at 3 am, but I didn’t receive any notification by email or from Steam Guard, neither about the refund nor any new login its there anything that can be done or im screwed?. Sorry if this is hard to understand, English is not my first language.

I got messages from a valve employee saying I had to verify my account, I tried to unfriend and block, but they pop’ed right back up. I tried to change my password but this is the state of my steam now. How did this happen? Im sure I’ve been compromised somehow, but how do I proceed? I’ve opened a ticket with support, but I’m very clean, use 2FA and never used any third party thing..

Does anyone know why my downloads on steam are doing this? I’ve just had new WiFi installed and a new Ethernet cable but this has started happening ever since the new WiFi.

Hi , this is my first time refunding a game on steam , its been over two weeks , is this normal?

Any help would be appreciated.

Has anyone else gone through something similar before? My help requests get closed within 10 minutes with no reply. I feel like I've been wrongfully banned because of the word 'sell' in my comment, which might've gotten picked up by their system of some sort. I kind of really want to play CS :(