Pre-ordered July 31st but it got to my hands just a little under two weeks later! Can’t wait to load up some fighting games #BOOYAH

After many months of waiting, my steam controller was “delivered” but only it wasnt and the UPS guy just took a photo of his leg as proof of delivery.

(I have submitted a ticket to Steam, just sharing some frustrations)

Edit: yes, I checked with the neighbors.. and they don’t have it

Edit2: when I used the chat function, it had said to contact the shipper but I have now filed a claim thru UPS so I can retrieve said leg --- err I got this error filing a claim "Unfortunately we cannot process your claim. The sender has restricted claims for this package. Please reach out to them directly for assistance. [UPS:E022]"

Edit3: Steam is now doing their own investigation so, finger’s crossed. Even submitted to them my Ring doorbell log coz no one was near the house that time.

Edit4: okay.. after several back and forths, Steam will be sending me a new one!!!!

TLDR: my steam controller was marked “delivered” - it never was - the UPS driver used their leg as proof of delivery, sent a support ticket to steam, back and forth communication, and now I am getting a new one! Finger’s crossed it won’t get stolen again this time

Would you like one?

So my smartwatch's metallic strap accidentally touched the Puck's exposed contacts and started sizzling due to a short circuit. The smartwatch was on its own charger and the strap of it hit the Puck at the exact wrong angle. Almost started a fire.

I consider this is completely my fault, so don't worry about me blaming Valve for this, I won't even open a support ticket. Just be careful if you have a metallic strap for your smartwatch or other metals around the Steam Puck, as when it's on the exposed contacts will start heating up anything they touch. Keep the Puck 1-2m separate from anything that can warm up or be metallic.

Xbox series elite controller has a similar exposed-pogo-pin design, as does my Pixel watch charger. So if these two are in close proximity they may arc.

Thankfully I caught it just in time, the damage is visual. My Pixel Watch 4 and Steam Puck are both fine. I'll wait until you can order Pucks separately.

EDIT: The Steam Hardware team has been in touch and is investigating. I'll send them the items soon so they can reproduce the issue. They'll send me a replacement Puck.

EDIT 2: The watch is actually a Pixel Watch 3, sorry.

What I wouldn’t give to get a controller that looked like this

After spending some time with the Steam Controller, I can confidently say that it is definitely one of the controllers I have used. The overall experience feels very present, especially when you are holding it and interacting with the buttons, which do respond when pressed.

In terms of design, it certainly has a shape, and that shape affects the way it feels in the hand in ways that are difficult to ignore. The layout exists, the features are there, and the controller gives you things to notice while using it.

The more time you spend with it, the more you begin to understand that it is a device made for controlling things. Whether that is good or bad depends mostly on what you expect from a controller and how strongly you feel about controllers in general.

Pros:
• The buttons can be pressed.
• It has a noticeable shape.
• Holding it feels like holding something.
• The features are present.
• The experience continues while you use it.

Cons:
• The shape may feel like a shape.
• Some buttons require pressing.
• The experience depends on experiencing it.
• It may not be ideal for people who do not want a controller.
• Using it involves using it.

Overall, I would say it offers a very controller-like experience, with advantages and disadvantages that become apparent depending on whether you like or dislike the things it does.

I live in Finland, and had problems with tracking my controller. I contacted support and they considered the package to be lost and sent me a 2nd gamepad.
Eventually my first controller got delivered and they asked me to send the 2nd one back, but I suggested to buy it back to make a gift to a friend who visits me right now and lives in a country you cannot buy a controller. And they accepted the offer!

I don’t know any other company with such a great support

has the controller set at $500 with the description “New from valve for salty redditors”

Edit: the Seller is in here and he is losing his mind lmao

Comments from yesterday bothered me so I tried literally everything. Tried multiple different chargers, metal objects, pin combinations and angles. Current didnt increase no matter what. Next step is to maybe try a long term test.

This post IS NOT a green flag to go ahead and do this!!!! Theres a chance it can damage it or any other number of things, especially if it turns out that some pucks are damaged/defective. Dont assume its fully safe and use common sense.

DONT connect it with anything else that is metal and also charging/powered!!!! This is probably what happened to OP from yesterday.

Follow the advice in the manual if youre an owner. Stop using it if it gets hot, smells odd or behaves strangely. Best practice is to disconnect the cable from your puck if you wont be using it for long periods, not just for safety but also for general controller battery wear and longevity. I dont know if a swollen controller battery will be visible from the outside of the controller so its an ok precaution regardless. edit: nvm, its designed to manage charge state over long periods. So that is less of a concern and my advice was general.

tldr: the puck will not short to itself from what i can tell, but may be able to short to other powered accessories which I didnt test

Apparently my son pre-ordered a couple Steam Controllers (one for him and one for my birthday). There were two identical wrapped boxes from him and when I started to open one, he started to open the other at the same time. I gave him a curious look and he said it was a gift tax. 🤣

Anyway, he said he got them on release day and has been sitting on them this whole time waiting for my b-day. Pretty cool (and phenomenally patient of him!).

I travel for work quite a bit. Used to bring an Xbox controller and HDMI my laptop into the hotel TV's. Now I have a SteamDeck and sometimes connect it to the TV but just use it as the controller. Stoked to try out this new gadget, especially after getting used to the track pads and back buttons. My son really hooked me up!

After finding out I won't get the real Steam Controller until 2027 despite reserving on the first day (thanks scalpers, you suck!) I finally went ahead and finished building a DIY version! All the same inputs but shoddier build quality as it was done by some loser in a basement instead of an actual manufacturer (it's me, I'm the loser).

I never thought it would happen to me, but here we are.

Got my "delivered" notification, run to the door and there it was, a little box obviously tampered and too light to have a controller inside. I feel so stupid right now (sorry for the vent).

Idk who got it, a bit sus that the delivery guy didn't ring the doorbell... but anyway, it is what it is.

Already sent a ticket to Valve and a complain to GLS, lets see what happens now 😥

Update:

Thank you all for the comments! To add some info, they left the empty box inside a breadbasket we have by the door, there'r no cameras but I know my neighbours and can't think of anyone who even knows what Steam is xD It's a small town and never had any problem like this.

The box had the tape cut so even with a video, I can't prove anything, is my word against them.

Valve already responded saying they'll reach the carrier and investigate, but the interesting thing is that the delivery guy's boss called me, asking what happened. He knows me, he used to deliver my zone, and offered to pay me back after a talk with his (maybe noy anymore) employee.

So it seems that I'm gonna get my money back and will have to talk with Valve so I can preorder a new one with my account. The hype is already dead by now so, I don't mind waiting.

But I hope the next package will have something inside xDD (sorry, I need to cope somehow)

Has anyone seen one from a dev day just got it for 30$ came with case and dongle has anyone see one like this or similar it’s in like perfect condition

Even a day early. That´s so nice! But I´d really appreciate it if the GLS dude would not just yeet my stuff into the garden. This makes my wary about ordering the Steam Frame...

Well, the controller survived though.