r/pcgamingtechsupport • • Jul 21 '26

Performance/FPS Starting August 1st, Userdiag test results LINKS will be required instead of userbenchmark for performance/fps issues posts.

3 Upvotes

Other type of post do not require userdiag test results links.

Userdiag has an english version in beta, but i tested it for a bit and it seems ok to me.

https://userdiag.com/en/


r/pcgamingtechsupport • • Sep 07 '20

Public Service Announcement [PSA] Diagnosing your System - Tools and Workflows

83 Upvotes

Hello fellow Gamers,

Many of you come here for one reason: "I can't game"

So this list (which will improve over time) should guide you towards first diagnosis steps, and usage of tools along the way, so you can game sooner. And keep the sub clean, because if you solve the problem yourself, we don't need to moderate as hard.

ATTENTION: This post is meant to help people out with advice. It is not mandatory to follow any recommendation that is given here. Also, there are RULES you do need to read before posting.

Also, this sub does not specialize in buying advice's. There are better subs for your new PC build.

Tools

ToolsPurposeLink
HWInfoThis tools allows for easy monitoring of your system. Do you feel like your CPU is getting too hot? Is your RAM always full? How much I/O does your HDD take? Find it out with this Tool!HWInfo Homepage
CPU-Z / GPU-ZThis is the light-weight version of HWInfo. It gives clear statements about your system specs. Very useful for low-profile testing and monitoring. GPU-Z also gives you some viable info about your graphics card.CPU - Z HomepageGPU - Z Homepage
DxDiagComplete list of your PC's Hardware. It's easy to forget about some parts in your system, so there is DxDiag to cover your ass.HowToGeek's Guide on DxDiag
MSI AfterburnerGPU Overclocking Tool. No matter if you have a MSI Card or not. MSI's Afterburner is one of the best OC Tools on the market.MSI Afterburner Homepage
3D MarkGPU Loadtest. Find your GPU's breaking point.3D Mark Homepage
Prime95CPU Loadtest.Prime95 Homepage
UserBenchmarkOnline Benchmarking Report Tool. Does give you a overall overview of your system and compares it to similar builds. Note: This Test seems to favor Intel CPU's. Keep that in mind when discussing the results.UserBenchmark Homepage

Workflows

Area of IssuePossible WorkflowSolutions
RAM not as fast as it could beCheck your BIOS/UEFI settings for a XMP Setting. Many systems have it disabled by default.Enable XMP
GPU/CPU is getting too hotAirflow is suboptimal? Check out this Guide on how to improve itImprove airflow inside your case
Bad FPS after swapping GPU'sCheck to make sure your HDMI or DisplayPort Cable is plugged in correctly.Your monitor should connect to your GPU, not your onboard video card.
Bad everything after cloning a drive that had your OS on itStop cloning and reinstall windows.seriously, stop cloning your OS drives people
Clicking noisecheck for lose wires, locate the soundWhatever clicks, if its not a cable hitting a fan, replace that part ASAP.
PC randomly restartsRemove recently added parts and see if the problem persists. If it does, replace all parts one by one in this order of probability -> RAM, PSU, MoBo, CPU, EndUserReplace faulty hardware
Bad smellDo not touch a thing, unplug the maschine from power and call an expert. We know gaming is fun, but its not worth your life.Current can kill, call an expert for your own safety when dealing with possible short-circuited hardware.
BlueScreenFind out what the BSOD Code means and act accordingly. We recommend using this list of BSOD Codes for investigation.Replace or repair faulty soft or hardware.
BlueScreen - AdvancedEvery BlueScreen will (if this function is enabled on your maschine) produce a "minidump". Which is similar to an error log. This Topic however is a bit complicated, so we recommend following this guide.Replace or repair faulty soft or hardware.
to be continuedif anyone has anymore ideas for possible, generic workflows, let us know via modmail

This post will be unlocked until the 31th of October 2020 for direct criticism. After that this will be locked. Any more criticism will be taken in via modmail from then on.

Happy diggin'

PCGTS Mod Team


r/pcgamingtechsupport • • 2h ago

Troubleshooting I think UE Games are killing my PC

2 Upvotes

So occasionally, not every time, when i play a UE game (fortnite, fall guys etc) usually around 5-15 minutes after being in game my PC will freak out, Audio will start stuttering and my screens start going at like 2-3fps. the clock starts stuttering and skipping seconds and after about 45 seconds to a minute my PC just restarts, everything goes black and turns back on

This can be in-game, lobby, right after exiting the game. anything

When the PC restarts the performance issues stay until i completely power down the PC, shut off the power supply, drain the residual power and then boot it back up

I've spoken with a couple of people about this and i think it may be my PSU but i wanted to see what others thought.

Specs: Ryzen 7 5800x3d

Geforce RTX 3060Ti

32GB DDR4

Corsair SF600 Power Supply


r/pcgamingtechsupport • • 9h ago

Troubleshooting PC won't turn on – Motherboard and GPU have power, but nothing happens when pressing the power button

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3 Upvotes

Hi,i am looking for some more info in case I am missing something.

My PC didn't start this morning when I pressed the power button. The motherboard and GPU had lights on, but the PC couldn't start.

I tried a different PSU and a different power button from another PC. I unplugged and plugged back in all the internal cables. I also removed everything I could and tried to boot with only the CPU, CPU fan and 1 RAM stick (different sticks, positions, etc. all tried). I also removed and replaced the battery, left it without power for a few minutes, and cleared CMOS. Nothing worked.

It looks weird, as the motherboard seems to get power, as well as the GPU, but nothing works when the power button is pressed. No fans or any other lights. (I looked in the manual and online, and it seems this motherboard doesn't have any BIOS LED or troubleshooting LED.)

Specs:
Motherboard: ASUS ROG STRIX B360-G Gaming

CPU: Intel Core i5-8600

PSU: Corsair RM 650x

RAM: G.Skill Ripjaws 16GB DDR4

GPU: GTX 1070

In the pictures, it's with the power on and off. Sorry for no GPU light picture (the LED on the GPU lights up when the power is on).


r/pcgamingtechsupport • • 6h ago

Display CS2 probelms with 4:3 streched

0 Upvotes

Hey guys,

I am playing 4:3 streched on 1280x960 resolution. As soon as I ALT+TAB out and back into the game it streches a third onto my 2nd monitor and I have to move my cursor far more to the right to select anything.

How do I fix this?

My NVIDIA display scaling is:

Mode: Full Screen

Scaling Device: GPU

Override scaling mode by game is ticked

I also disabled fullscreen optimisation

Any help is appreciated


r/pcgamingtechsupport • • 7h ago

Software Nothing is opening up

1 Upvotes

No its not a mouse issue. I conndcted external mouse and reinstalled the driver


r/pcgamingtechsupport • • 7h ago

Hardware Pc probelma upppppppppp

1 Upvotes

My PC hasn't been able to open games since yesterday morning and it takes a long time to load websites. It seems like a connection problem, but I ran a speed test and it's fine. I tried commands in the command prompt but couldn't fix it.I took it to a repair shop yesterday and they cleaned it, but it didn't solve the problem. It has a GTX 1060 5GB, an Asrock A320M motherboard, Windows 11, and a 500GB SSD.

Meu PC não consegue abrir jogos desde ontem de manhã e demora muito para carregar sites. Parece ser um problema de conexão, mas fiz um teste de velocidade e está tudo bem. Tentei comandos no...Meu PC não consegue abrir jogos desde ontem de manhã e demora muito para carregar sites. Parece ser um problema de conexão, mas fiz um teste de velocidade e está tudo bem. Tentei comandos em prompt but couldn't fix it.I took it to a repair shop yesterday and they cleaned it, but it didn't solve the problem. It has a GTX 1060 5GB, an Asrock A320M motherboard, Windows 11, and a 500GB SSD.


r/pcgamingtechsupport • • 21h ago

Software G-Sync globally ON, OFF everywhere else = smooth visuals even though refresh rate is fixed. Why?

7 Upvotes

Hi,

i've been using Gsync in most games for the past year and it was great. After so many years without this option i could finally experience a perfect smooth visuals without microstutters etc.

After a while i started noticing a drawbacks, the extra input lag wasn't that big but in few games it started bothering me. That was my main problem in Black desert (MMO), my mouse flicks became very sluggish and also started messing up my combos because i was doing the inputs too fast (wasnt happening on Gsync off). I came back to fixed refresh rate because of this.

At some point i was getting desperate to find some kind of golden setting that i would be satisfied with... AND I DID.

Probably by some accident i had my Gsync turned ON in the nvidia control panel, set to fullscreen only. But i had it turned off in nvidia inspector on Black desert's profile. Turned on the game and the screen was extra smooth, even uncapping my fps and getting 300+fps looked amazing, where before it was a visual mess. I checked if Gsync kicked so i turned on the refresh rate overlay on my monitor and it stayed 165hz at all times. I'm not gonna lie to you it felt like finding gold. I didnt know what was that a thing but after searching internet for an answer i couldnt find anything usefull.

I wouldn't make a most about it if not one problem i discovered with this setting. A black desert member of the community made an app called Garmoth App which adds very usefull stuff like grind tracker (basically an overlay that reads whats happening in game by OCR and puts the information to the app). After turning on the overlay i started noticing that every few seconds im getting microstutters but FPS stays rock solid. Overlay OFF fixes the issue. I came back to Gsync globally OFF to test it and it was just fine, no microsttuters caused by the app/overlay except the terrible frame pacing since Gsync was OFF.

I've spoken to the developer of the app and he has no idea why this is happening and also was a bit surprised about my Gsync setting, he found that weird.

Does anyone have an explanation why my games feels so smooth with Gsync ON but OFF in game?

Maybe this could help me find a solution why i am getting microsttuters when i have Garmoth App's overlay turned ON.


r/pcgamingtechsupport • • 13h ago

Hardware nesecito ayuda soy baneado de todos los juegos que usan easy anticheat

0 Upvotes

Voy a ser claro y sincero: no uso hacks. De antelación, el primer baneo empezó con mi cuenta de Fortnite ya hace casi un año. En ese momento pensé que me habían baneado por usar NoPing, porque me habían baneado por uso de VPN o proxy; así que apelé y conté la verdad: que usaba NoPing para mejorar mi ping. Me desbanearon e intenté jugar, pero me metieron un ban de 1 año.

Después de dejar de jugar Fortnite empecé a jugar Rust. Me enamoré de este juego, me hizo recordar a HCF Minecraft. Empecé a jugarlo mucho y fui baneado. Me enojé y empecé a investigar. Encontré el caso de un chico cuyo padre se compró una PC para jugar Fortnite con él y que, cuando se lo instaló, lo banearon; el error era porque Easy Anti-Cheat no ejecutaba algunos archivos. El tipo dio una solución súper extensa, pero no la hice y perdí el post.

Me sentí muy triste por mi baneo en Rust y dejé de usar mi PC, hasta que volví a jugar Rocket League. Me di cuenta de que no recibía baneos, así que me puse feliz: hacía directos en TikTok jugando, subí a Platino y gasté unos 40 dólares. Hoy, 15 de noviembre a las 4 o 5 a. m. (hora Argentina), fui baneado.

Publicare esto en mas comunidades buscando ayuda si alguien me ayuda juro que dare una maldita recompensa


r/pcgamingtechsupport • • 13h ago

Display PC Loses Display and Restarts When Playing Fortnite Or Any Other Games at 120 FPS or Unlocked FPS

1 Upvotes

Hey everyone,

I usually play Fortnite, and recently I've been facing a strange issue with my PC.

When I lock Fortnite at 60 FPS, everything works perfectly fine. However, when I increase the FPS to 120 or unlock it completely, my PC suddenly loses display output when my GPU fans start spinning.

The same issue also happens in story-based games whenever my GPU fans start spinning. My monitor suddenly shows "No Signal", and I have to restart my PC to get the display back.

At 60 FPS in Fortnite, everything runs normally without any issues.

GPU : Asus Prime 5060 ( 5 Months Used)

Has anyone experienced something similar? Could this be a GPU issue, PSU issue, or something else?

Any help or suggestions would be greatly appreciated. Thanks!


r/pcgamingtechsupport • • 17h ago

Performance/FPS Accidentally left laptop on, now I'm having FPS issues, is there a fix?

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1 Upvotes

Hello Internet,
after searching online, I have not found a post that has answered this question exactly, so I thought I'd post it here to find the solution amongst the all knowing community of redditors...
https://www.reddit.com/media?url=https%3A%2F%2Fpreview.redd.it%2Faccidentally-left-laptop-on-now-im-having-fps-issues-is-v0-6clg2hwanl1i1.png%3Fwidth%3D444%26format%3Dpng%26auto%3Dwebp%26s%3D9422554f5adffd66137c2149ae8840a7a8bcf4a9

https://www.reddit.com/media?url=https%3A%2F%2Fpreview.redd.it%2Faccidentally-left-laptop-on-now-im-having-fps-issues-is-v0-vsyq62wtol1i1.png%3Fwidth%3D1919%26format%3Dpng%26auto%3Dwebp%26s%3D20f9c0a733c1879a9a87abcc1ed3bd6ef0a6bb20

As you can see here, I am in a Roblox game, in which my laptop usually runs pretty well (300/s) now that they have fixed the map, but my FPS is 2.4/s

So, after realising its probably just a driver issue, I reinstalled it the way that usually fixes it (using device manager, uninstalling, restarting, etc.,) however this has obviously not worked, could this be due to a permanent issue where I would have to go to a technician to get it replaced, or is there an easier solution that I just haven't found? (if you need the specs, just comment and ill try to get them
to you)

Now, I am unsure whether or not this actually happened, but I might have fell asleep while watching a Netflix documentary on giraffes (as one does), could this be why?

And yes, this happens with steam games as well, but thought Roblox would be easier as it shows physics, render, network, and total fps.

(also, yes, that is a Matthew Patrick Reference - now that he is back)

TLDR: Left laptop on, now runs really bad, is there a fix?


r/pcgamingtechsupport • • 21h ago

Troubleshooting Recent- Computer issues, looking for solution

0 Upvotes

Hey all, could use help with my gaming Pc.
For context it’s a Cyberpower PC bought it like 2 years ago. (Has a Ryzen 7 8700 8-core processor)
This issue just started happening, where I open up my computer and when I go to hover over an icon like steam, the area behind it goes black. Then also after about 5-10 mins. Without touching the computer the rest of the image of the background also goes black. (Can still open apps and all of that) this is just a new problem I have just come across.

Then when I’m actually in the game, on the bottom quarter of the screen there is almost a horizontal glitch happening.
The screen is also 2 years old, Samsung screen, haven’t had issues with it ever. Did a test color on it and the issue doesn’t show up on there.
(Hopefully the video I provided help)

I’ve double checked the driver it’s completely up to date. The windows system is also completely up to date


r/pcgamingtechsupport • • 22h ago

Controls/Input Mouse randomly disconnects while playing the game

1 Upvotes

Hey guys , basically whenever I am playing destiny 2 my mouse would just stop working or just freeze for a few sec and then start working fine again does anyone know what to do it only happens in this game everthing else runs just fine


r/pcgamingtechsupport • • 23h ago

Hardware PC keeps working but NO video signal while gaming.

1 Upvotes

Hello. When I play games, the display turns off, but the system itself remains powered on. I have reinstalled Windows, downloaded and installed the drivers, and cleaned the RAM, RAM slots, graphics card, and graphics card slots—yet the issue persists.

16 ram rtx 3070 i512f power 550
i work with pc for 3 year


r/pcgamingtechsupport • • 1d ago

Troubleshooting TUF GAMING B550M PLUS WIFI II BOOT LOOP

1 Upvotes

Hi, as mentioned in the title, my PC won't boot. I want to format it, but it won't boot into Windows or even from a bootable Windows installation USB drive.

Here are the things I've tried so far:

  1. Reseated the NVMe SSD.

  2. Tested all RAM sticks using MemTest86, and all of them passed.

  3. Changed Secure Boot from Other OS to UEFI Windows. I also tried switching it back, but the issue remained.

  4. Updated my BIOS from version 3611 to the latest version, 3645.

  5. Tried booting with only one RAM stick installed in the A2 slot.

  6. Removed the NVMe SSD and tried booting from the Windows installation USB drive. The Windows logo appeared, but the PC restarted and went into a boot loop again.

  7. Removed the CMOS battery for 10 minutes and reinserted it, but the issue remained. The PC still keeps restarting and won't proceed to the Windows installation screen.

  8. Tried booting from installation media for other operating systems, but the result was the same. The PC kept restarting and wouldn't proceed to the installation screen.

The problem:

When I select the bootable USB drive, the Windows logo appears as if the installation is about to start. However, instead of proceeding to the Windows Setup screen, the PC restarts and gets stuck in a boot loop.

I've run out of ideas about what could be causing this issue. Any suggestions or advice would be greatly appreciated. Thank you!

My PC specs btw:

CPU: Ryzen 5500 GPU: RTX 5060 8gb PSU: Corsair RME Series RM650E RAM: 4x8 DDR4 Teamgroup RAM NVME: ADATA 710 - 1TB


r/pcgamingtechsupport • • 1d ago

Hardware RTX 3090 hotspot issue

2 Upvotes

Hey so I have a RTX 3090 Suprim X - Last year I changed all the important thermal pads and used the correct thickness too. I also re-pasted using quality paste and for a while it was fine and my temps were great. My card is also running a 850mv under-volt, yet my hotspot is just so bad all the time. Even if i play Overwatch for a couple hours my hotspot gets to like 95c.

This is my result after running FurMark and its really bad... I know a decent bit about PCs but this is just so confusing. Does anyone know what else i can try😭😭


r/pcgamingtechsupport • • 1d ago Heartwarming

Troubleshooting RTX 4070 SUPER keeps crashing with nvlddmkm Event ID 153 and Event ID 13 across multiple games – tried almost everything, running out of ideas

7 Upvotes

Hey everyone,

I'm honestly getting desperate trying to solve this issue. My PC was working perfectly fine until roughly a month ago, when I started installing Windows and NVIDIA updates. Since then, I've been experiencing recurring GPU/driver crashes.

I'm hoping someone has experienced something similar and found an actual fix.

# PC specifications

* CPU: AMD Ryzen 7 7800X3D

* GPU: ASUS ROG Strix RTX 4070 SUPER OC 12GB

* Motherboard: ASUS ROG Strix X670E-E Gaming WiFi

* RAM: 32GB TeamGroup DDR5 6000MHz CL30 (2x16GB)

* PSU: ASUS ROG Strix 1000W Gold

* Storage: 2x Samsung 990 EVO 1TB

* OS: Windows 11 Pro 26H2 (build 26300.9711)

* BIOS: 3702

# The problem

The main errors in Event Viewer are:

**nvlddmkm – Event ID 153**

* \\Device\\Video12

* Error occurred on GPUID: 100

I also regularly get nvlddmkm Event ID 13 around the same crashes.

Some games run perfectly fine for hours (Battlefield 6, for example), while others, such as Overwatch, continue to crash with the same NVIDIA-related errors.

During some crashes, my keyboard lighting briefly turns off and on, Discord voice cuts out, and I once experienced a brief red screen flash.

# What I've already tried

* Tried multiple NVIDIA drivers: 621.01, 621.12 Hotfix, 621.14, 621.24 and older versions.

* Used DDU and performed clean driver installations.

* Tried NVIDIA's suggested 621.12 Hotfix, but the issue persisted.

* Tested NVIDIA Debug Mode to remove GPU overclocking.

* Tested with one monitor, 120Hz and VRR disabled.

* Tested without overlays and unnecessary background applications.

* Performed a clean Windows installation, but the crashes persisted.

* Updated BIOS to 4003 and later downgraded to 3702.

* Disabled EXPO; RAM currently runs at its default 4800 MT/s.

* BIOS CPU settings are currently on Auto.

# Is it hardware or software?

I want to emphasize that I currently have no concrete evidence that any of my hardware is defective.

Temperatures have been normal, and some demanding games run without any issues. I've also tried different driver versions and performed a clean Windows installation.

I understand that hardware problems cannot be ruled out with absolute certainty, but I don't want to start replacing components without evidence pointing to a hardware fault.

The timing is what makes this frustrating: everything worked fine before the updates, and the problems started afterwards.

# Has anyone found a solution?

I'd especially like to hear from people who have experienced these same nvlddmkm Event ID 153 and 13 errors.

* Did a specific Windows update or NVIDIA driver cause your problems?

* Did reverting to an earlier Windows version fix it?

* Is there a known software-related fix I'm missing?

I've spent weeks troubleshooting this and it's genuinely driving me insane. Any help or shared experiences would be greatly appreciated.

Thanks!


r/pcgamingtechsupport • • 1d ago

Network/Wifi/Internet Fast internet speed but slow download speed on My PC

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0 Upvotes

Fast internet speed but very slow download speeds on my PC

Hi,

I'm having a problem with download speeds on my PC.

My internet speed test shows around 900 Mbps, and my Ethernet connection says 1.0 Gbps, but downloads are extremely slow.

The problem happens with everything, including Steam, Epic Games and other downloads.

Things I've tried:

  • Restarting my PC and router.

  • Reinstalling my Realtek Gaming 2.5GbE Family Controller driver.

  • Changing Windows network settings.

  • Various other troubleshooting methods.

  • my driver is KINGSTON SNV2S2000G

My father's PC uses the same internet connection and downloads much faster than mine.

Does anyone know what could be causing this or how I can fix it?

Thanks!


r/pcgamingtechsupport • • 2d ago

Software Error Message From Windows When Trying to Install the Newest NVIDIA Graphics Driver

3 Upvotes

I just tried to install the newest graphics driver from NVIDIA (version 621.24) and got an error message from Windows (I'm using Windows 10) saying "Windows can't verify the publisher of this driver software."

This has never happened to me before, so I'm not sure what I should do.


r/pcgamingtechsupport • • 2d ago

Hardware Very loud rattling noise on gigabyte windforce rtx 5070ti

2 Upvotes

Hello All,

Recently I noticed my gpu making a strange very loud rattling noise which sounds like a blade hitting something. I have identified it to be the the rightmost fan of the 5070ti.

Please see the video to listen to the noise. Does anyone know what the cause may be and how to fix it? In the video I turn the fan off and on. The GPU is: Gigabyte windforce RTX 5070ti. I have had it for 3 months with no issues until now.

Thank you all...


r/pcgamingtechsupport • • 1d ago

Hardware whea errors after gpuand cpu fan upgrade

1 Upvotes

hey everyone!

I need help with my pc. first i will start from that i changed my gpu from 1080ti to radeon 9070xt and all went downhill. i started getting whea errors for ram and cpu. i ran ram test everything fine, i tried to change bios settings still same.

my pc specs:

CPU: AMD Ryzen 9 5900x

GPU: Radeon 9070 xt

RAM: 32GB DDR4 3200MHz

Motherboard: MPG B550 GAMING PLUS

i dont know how to fix it. tried alot of stuff like updating my chipset drivers, bios, gpu drivers reinstal. didnt tried downgrading gpu drivers but i dont know if it would help.

edit: forgot to mention i changed my psu too. and fan for cpu fan and it started to get more serious after fan change


r/pcgamingtechsupport • • 2d ago

Solved Can't use Alt+F12 or the Ctrl+G as a shortcut in GFE or in the NVIDIA App? Because it says, "Shortcut already in use"? Here's the fix.

1 Upvotes

How to manually change your your Nvidia shortcut buttons.

Go to: C:\\Users\\<YourUsername>\\AppData\\Local\\NVIDIA Corporation\\NVIDIA Overlay\\ShareSettings

The format in the JSON file uses Windows Virtual Key codes to give its shortcut instructions to the app, so you can use those to change the shortcuts at will without the in-app settings.

e.g: `18` → `Alt`

* `17` → `Ctrl`

* `16` → `Shift`

* `192` → `\`` (backtick key)

* `90` → `Z`

* `112` → `F1`

* `113` → `F2`

* `114` → `F3`

* `120` → `F9`

* `121` → `F10`

* `77` → `M`

* `71` → `G`

* `86` → `V`

* `82` → `R`

* `88` → `X`

So if you wanted to change your ALT+Z Shortcut to Ctrl+G you find:

"OpenIGO": \[18, 90\] and replace it with

"OpenIGO": \[17, 71\]

if you want to change your toggle for the FPS counter you would do as follows:

"PMOCOverlay": \[18, 82\] replaced with

"PMOCOverlay": \[18, 123\]


r/pcgamingtechsupport • • 2d ago

Hardware Weird squeaking/cricket/clicking noise

1 Upvotes

Not my
-gpu
-not any of my fans
-not the vrm fan
-not the psu

It seems to be coming from my aio module? Or the ssd? Just somewhere in the middle of my motherboard and its very recent i never had this sound before

I feel like this is very important- the sound completely dissapears while in bios AND in cinebench when testing my cpu on multi


r/pcgamingtechsupport • • 2d ago

Display please fix my faming pc

Post image
0 Upvotes

I have a PC with an ASUS motherboard. Upon startup, a black screen appears with the ASUS logo and the message "Press F2 or ESC to enter BIOS." Afterward, the Windows startup sound plays and the taskbar appears at the bottom, but it vanishes within a second; at that point, the screen remains frozen, as shown in the image. How can I fix this?