I worked at Louis Armstrong Intl. Airport as a Taxi Dispatcher, it was kind of sketchy, since the company I applied with was called "U-Street" before transitioning after a month to ABM Industries, but the work and location, uniform, everything was the exact same.
There were 4 posts at the job.
Working at the front of Arrivals, by a Taxi Booth, where you were forced to stand for 7 and a half hours a day, with only a 30 minute lunch break for any kind of relief. Dealing with greedy cab drivers, and tourists needing cabs, you had to keep tallies of every customer, call the walkie talke for more cabs, mark down certain addresses, and make sure you knew what cab to put a customer in. You couldn't accept tips, and had to deal with annoying or very snippy customers and especially cab drivers.
The Uber/Lyft Line, also known as Rideshare. Here, you had to walk up and down 4 zones and make sure every driver was Uber and/or Lyft, if they had the decals, they could stay, but if not, you had to ask them if they were rideshare drivers. Oftentimes, many tried to lie, even when they had passengers or filthy cars, and got aggressive when called out on that, even if you tried to give clear instructions on the proper pick-up place or where to park, traffic could get bad otherwise. I've even been cursed at, and once nearly got into a fight.
The Ground Transportation Center/Trans 1, this is the gate at the Surface Parking Lot where City Busses, Airport Shuttles and Cars, Hotel Shuttles, Limo/Escort Vehicles and Parking Shuttles come by. You sit in a dinky chair, outside, by a gate, where you make sure (and management was very strict on who you let through, for good reason) that they're authorized with a decal, log in the company name, the time, and the make of the vehicle before letting them through.
The Holding Lot, this was considered the easiest post, mainly because you actually sat in a booth with air conditioning and windows, and had a walkie talkie on standby to send up Taxis when needed.
The issue for me wasn't the work itself, I could work every post and do at least as good as my co-workers, I'd argue I was probably one of the most competent employees, since everyone else was lethargic and just did the bare minimum, which I do not blame them for.
But what's the problem? Well, the pay's decent on paper, 15.61 an hour, but with no raises. Fine, but then, you have to deal with no PTO, shitty health benefits, no IRA, no retirement benefits, the Supervisor, who is Salaried never does any work.
Management cares more about the "Client" than the Employees, all the Supervisor ever does is micromanage, despite being incompetent at the job, and only stands around otherwise practicing his shitty golf-swing. He's despised by not just my former co-workers, who have cursed at him to his face for his bullshit, but by the cab drivers, the other airport employees, even an Uber Driver who I befriended and is helping me try to find a new job.
I can deal with ALL of this, (except the lack of PTO), since I could listen to music or videos with earbuds and work at the same time, but then you have to consider the poor working conditions.
When it's cold, I live in Louisiana, that's a BREAK for me. But then, when it's raining and I'm working at the GTC, all that was provided was a damaged plastic tent, with gorilla tape covering the holes, where getting drenched was an inevitability, and only having a damaged patio umbrella for protection.
When water bottles can't even be reliably guaranteed to be available on days where the heat index is well over 100 degrees, sometimes past 110 degrees.
When a co-worker working the crosswalk gets their foot run over and curses at the driver (something more than reasonable) ends up getting fired for it.
When the Supervisor makes sexist, racist comments about customers, is a "good ol' boy" and has been caught drinking on the job. And gets to miss 2 months of work over a heart surgery (which on paper, is more than reasonable), but everyone else who is hourly is forced to go to work, or doesn't get any sick days.
When customers and cab drivers can get into alterations and say the most unhinged shit, and any sort of retaliation is not tolerated by the supervisor (who left by 7 or 8 PM when all of us worked until midnight or later).
That alone was horrible, and I was planning on quitting November 17th, but then my supervisor tried to force all of us to go to a "Customer Service Seminar" on our days off, at 4 PM, potentially unpaid, with all this bullshit, and got upset when I told him it was horseshit, that was the beginning of the end.
I was only ever trained by co-workers, many of whom barely gave a shit about the job, but I don't blame them. I work as best I can for any job I have, but I learned my worth after this experience.
The kicker came on October 26th, I was working at the GTC, and a white truck came by, I told the guy initially to move since he lacked a decal, but a lot of maintenance workers flash their MSY badges and credentials and are allowed in, and this guy did the same, being a janitor.
I let him through, he comes by on foot not too long after, he can't leave, but that's not really my job, so I let him call my supervisor for help. My supervisor comes over, chewing me out, speaking to me like I'm some newbie after working a whole year, with no appreciation or respect.
He asks me why I let him through, I tell him the guy had the MSY badge.
"Just because someone has a badge, doesn't mean you should let them through. If you're confused, you just call me to make sure."
I was upset, since I was never prepared for something like this, and I told him that it was HIS job and HIS goddamn responsibility, not mine.
He said "you know what?", and left while going on his phone. A MSY car came by, and the lady respectfully explained to me what the issue was, and that all I had to do was make sure that the badge was for a particular department, she was far more concise and professional.
The Supervisor comes back, with a COP and tells me that I'm relieved of duty and that someone from ABM will get back to me (never got a call or email.), I'm baffled, but I had a feeling.
I drop my clipboard.
And I lay into him, but unlike my co-workers, I don't flail with curse words or insults.
I go for the throat.
I tell him off. That he's the most incompetent boss I ever had the displeasure of working for, that he's a racist, a sexist, a slob (never washed his hands and had stains on his shirt when I came to a shift), that he's losing any decent employees with the awful conditions and management, that he's peaked in life with a cruddy job where the only fulfillment he gets is throwing his weight around.
I get escorted, like I'm some threat, to the booth, I clock out, tell the cop that I did so and that I can do as I please (to which he agreed and left), explained everything to my co-workers, all of whom unanimously agreed with me and one even passed by and said: "Fuck (the Supervisor)".
I've filed for unemployment, I have a vacation in a few days, and while I'm worried about finding a better paying job in New Orleans to finally move from home.
I also feel optimistic, it's conflicting, I'm scared and excited.
All I can say is...FUCK ABM, never take a contracted gig at the airport, know your worth, don't put up with awful conditions, a lack of respect, and incompetent management.