I'm really surprised like wtf? is it safe to keep it? I blocked my debit card so I don't get charged more than what I paid for.
Did it happen with someone else?

Edit: it was ordered from Amazon.de

Edit 2: I reported the debit card as lost so it gets permanently suspended and I won’t get charged by Amazon.

Edit 3: I couldn’t sleep before I open the box to be sure it’s working and yes I was able to activate it successfully.

Where else are you going to get your GLSIERGN light bulbs and GYSHOAP vacuum? Oh and don't forget your FLXYNPR fly swatter! Who else stocks reputable name brands like this? Target? You're all going to be so sorry!

Don’t buy anything expensive on Amazon

I bought an Apple watch but ultimately wasn’t happy with it and decided to return it. I dropped it off at an Amazon drop off location TO A PERSON, who scanned it and accepted the return. The app itself even said “Dropped Off” with a check mark on Dec 2. Now it’s been a month and I still haven’t gotten my refund and Amazon claims “Return item not received” and that it’s “lost in transit”. What the hell?? I gave it to a person. Amazon must have lost the package after and is blaming it on me??

I contacted support, and the guy was so clueless he started offering to arrange a pick up with UPS for me to return the item (kindly offering that service for free :)) He can’t even see that it’s already been returned 3 weeks ago.

This will be a long battle with maybe my first ever credit card chargeback. This post is a warning to others to always buy expensive items from a brick and mortar store. DO NOT TRUST AMAZON!

Just as the title says. Yay. 🍎

Just today I had 2 people get visibly mad at me while I was sitting in my van during my mandatory heat break demanding I give them their packages. Even when I said "I'm on break, I'll give it to you in a few minutes ", they still try to press me with "When you get off break? I want my package "

You're literally getting this shit hand delivered to your front door. Have some patience. We're not fucking robots. You have no idea if we're on break, looking for your package, organizing our van or if the package is even in their.

If you do this, I'm just gonna assume your a low iq person who's only joy in life is wasting yoir money on cheap Amazon projects because of temporary dopamine hits

I order groceries almost daily through prime same-day delivery or overnight. Am I supposed to tip? I never noticed the option to tip.

Bought a Braun IPL laser hair remover retailing at about $550. The box was unopened, manufacturer box inside was unopened and sealed in wrapped plastic with a barcode sticker. Opened it up and saw this inside. I got a refund issued and they want me to return the item at UPS because the bag is still there… They also want me to return the rock and the wood lol

I've read the horror stories on here so when it came time to buy an expensive electronic item I did what I could to minimize risk by having it shipped to Whole Foods. Apparently that wasn't enough and I have a disaster scenario on my hands.

I ordered a $2k+ camera for pickup at Whole Foods. The package was lost and never delivered, so | was never able to pick it up. This is confirmed by both the Amazon order status page and tracking info. The account specialist team claims I received the item so they denied a refund multiple times. I'm not sure how they can claim this because it is crystal clear from the information they have that the package was never delivered to Whole Foods and I never picked it up. I tried escalating to Jeff and Andy but didn't received a response.

What happened to Amazon? I've been a customer for over 20yrs and l've never had a bad experience before this. In that period I can count on one hand the number of times l had a problem with an order and each time Amazon stepped in to fix it. Truly the end of an era…

Bought a new laptop from amazon, received a used one registered to someone else with bios locked out. Found out outside return window. contacted amazon. They allowed me to return it outside the window. But when the 3rd party seller received it, they charged me a 93.45% restocking fee. I called amazon again. they said technically I was refunded so they can not do anything and I do not qualify for A-Z because I was given a refund. This is INSANE.

UPDATE: dear everyone who has given me advice on this, I called this morning and quoting the amazon seller central policy worked!! I got my money back!!! thank you THANK YOU ALLLLLLLLLLLLLL

UPDATE #2: So amazon promising me a refund was a LIE. I received an email saying I would receive a refund. it never came. When I went to complain about not receiving it, amazon told me the refund was in error and they will in fact not be giving me any of my restock fee back. THEY TOOK BACK THEIR REFUND

UPDATE#3: after calling non stop everyday. I finally got my money back. thank you everyone here who gave me advice and encouragement to fight this.

This is what our routing looks like, that’s right, it’s done by AI lol Now you see me now you don’t

First, they raised the price of Prime. Then they started charging for movies on the streaming service. Then they added advertising to the streaming service. Now, after I cancelled Prime because it's feeling like a ripoff, I discover that my Chase/Amazon credit card is cutting my cash-back incentive in half because I cancelled Prime.

I miss the days when Amazon was just a friendly online bookseller with outstanding customer service. Today it's like the school bully that steals your lunch money.

this literally just happened to me. my 3yr old autistic daughter is in my Livingroom with her therapist and an Amazon driver walked through my front door without permission and saw the ABA therapists and claimed the instructions said to leave the package in the house (it doesn't)

I called Amazon customer service and they asked me not to call the police, I am going to call the police anyways, I am a single mother of two daughters. what was that guy doing, why did he open my front door and what was his intentions? was he planning to steal or attack someone?

I get packages from Amazon all the times, nearly every day and now I am afraid for our safety! I have to make sure to lock the front door at all times

I bought an item in late January 2026, gave a code to the driver and knew something was up by the weight of the box

I opened the box 30 minutes later and the item was missing (iPad). I immediately contacted Amazon. Bare in mind I had this account for 5+ years with no issues (the occasional return here and there)

They agreed to investigate. A week later they agreed to refund. 2 days after agreeing to refund they limited my account. The system then cancelled the refund because my account was limited to digital orders only?

Anyway, I contacted them again and this time they said I confirmed the order when I gave the driver a delivery code? I said yes I received the package not the item.. no response.. I sent another email warning I’d be taking it to small claims… no response..

I then emailed their legal team asking to settle it out of court… no response… I finally made a small claims against them and added extra fees on top… they responded via their solicitor accepting to pay in full + added fees

Strange, strange company…

If anyone saw my previous post, I am dealing with a convoluted issue where a third-party seller sold a new laptop to me, fulfilled by Amazon, that was actually already open and had with a warranty that was expired since October. I attempted to wipe the laptop and it was also having software issues. I returned it on 12/20 with pickup after three infuriating interactions with customer service.

I woke up today on my promised refund date and see that the refund date has changed. Seeing as other people have mentioned this before, I opened a chat. Now my account is apparently under investigation for suspicious activity. But don’t worry - I can still make as many purchases as I like, but if I don’t send in a picture of my photo ID I am no longer eligible for a refund.

I have had this account over 10 years. I am beyond livid.

BTW, I used affirm for this purchase knowing I would be getting a bonus at work. That was my second mistake because apparently disputes with them are awful.

If they don’t process my refund by Wednesday, I believe I have enough evidence to take legal action. Has anyone taken Amazon to small claims?