r/Wordpress • u/Hail2King88 • Oct 18 '24
Why I migrated all of my clients off of WP Engine in the last 2 weeks
First of all, just to clear the air immediately, I am not affiliated with either company in this stupid fight and I am not being paid or persuaded in any way to post this. I just see that the discussion seems to be very one sided in this subreddit so I wanted to post an alternative view. I don’t agree with how Matt has been handling things, but I’ve also got a 20 year career built on WordPress and I’ve looked at many other CMS over the years and there’s just nothing out there that comes close and I really hope we’re not just seeing the complete downfall of the platform because it truly is the best website building ecosystem out there.
So here’s the hard truth that people keep avoiding because Matt keeps giving them so much other crap to complain about with all his crazy shit he’s doing. His initial comments, while maybe not presented at the best time, are true. A large private equity firm currently controls WP Engine and as someone who was on their platform for over 5 years now I can 100% confirm that I was already seeing negative impacts of this. Support has gotten sooo much worse. If having to tell an AI bot TWICE that you just want to talk to support wasn’t annoying enough, they also added a whole layer of junior level support agents who basically just have the same scripts as the bot and can’t really help with anything technical without escalating you to the next tier, which is where you’ll find the real experts you used to have direct access to.
We’ve also been getting weird server issues the last couple weeks too. All of our sites over multiple servers have been getting random 502 bad gateway errors that WPE knows about but can’t seem to fix.
It honestly just hasn’t felt like the same WP Engine for at least the past 6 months and that is coming from someone who was a die hard advocate for the company. I am even a part of their agency affiliate program. They’re honestly starting to feel a lot like GoDaddy these days.
The reality was that when this all blew up we had to make a hard choice. I think Matt is asking like an idiot but I’m also not going to sit here and pretend that a huge private equity firm who’s only goal is ever going to be to maximize profits no matter how it effects customers or their employees. The hard truth is that I need WordPress to keep my business running. I don’t need WP Engine. They were a great partner of convenience but they were the replaceable piece of the puzzle.
I will say, when it came to researching new hosting platforms we did have a hard time finding anyone with all of the convenience features that WP Engine offers. I’m not a server admin and don’t want to be so I’m not going to dive into some complex AWS or cloud system where I’m configuring servers and I also wanted the most managed service I could. WP Engines automated plugin updates add-on was huge for helping me maintain my clients sites without spending hours and hours on plugin updates. Very few hosts have that option. I demoed and setup sales calls with around 10 different hosting solutions looking for something to match WPE.
In the end we found what I think is the most direct equivalent to WPE on the market, but it comes from a source that a lot people here are going to hate. Again, this has absolutely nothing to do with picking sides and everything to do with finding a WPE alternative that matched up with their offering and interface. We only found one host that had all of that, Pressable, which is owned by Automattic. I had honestly never even heard of it before all of this and who knows that might be the real reason they’re so mad at WPE because they have their own hosting platform that no one is talking about. All I know is it has all the features I need from WPE at half the cost and since using them there is a very noticeable decrease in load times on my sites. I’ve also found that a lot of the other features like domain connect, sftp setup, etc also are a little easier and just seem to work better. My domain DNS have been populating in under 5 minutes across the board regardless of provider. It’s been really nice so far.
I don’t know why the future holds and I don’t know if we are seeing the start of the downfall and decentralization of WordPress but I’ve had to pivot a million times in my career over the past 20 years and I’ll continue to do so when situations require it. For this situation I chose to pivot my hosting and I’m pretty happy with the choice so far. Maybe this will help anyone else too who doesn’t really like what WPE is doing either and wants to find a good alternative for themselves as well.
