I am a former employee who quit recently. I made a post last week (before the data breach) about the terrible and unethical practices that the overseas teams take part in. Any current employee can attest that we play janitor to fixing their mistakes all day long. These agents bypass verification on accounts, add services, features, and lines to accounts without authorization and the US rep is the one to clean up the mess and ironically end up getting a bad survey that was supposed to be for the outsourced rep. (This messes up the bonus for the US rep and makes the outsourced rep look better)

Callie is on record saying that "T-Mobile customers prefer to speak with outsource reps" when they shipped 600+ messaging jobs to the Philippines earlier this year. Yeah well, I can tell you right now, no customer wants to give their social security number to a very low-paid outsourced rep and no one enjoys talking to someone they cannot understand. Especially in the face of a breach. I won't be one bit shocked if the breach is tied to T-Mobile giving login credentials to low-paid outsourced staff in general which is ironic because agents have been reporting the outsourced team for unethical practices for a year straight and outsourcing jobs within T-Mobile has only but increased.

If you agree that Callie should step down and that the last year with her and Mike in a leadership role has absolutely ruined the company, upvote this thread. No one wants low-paid outsourced reps verifying accounts and having unique logins, I am not saying the breach came from outsource, I am just saying that they aren't helping the situations and they already are careless. It's time to start protecting EMPLOYEES and CUSTOMERS the same way that upper management takes to protect and pads their wallets by outsourcing.

Think I am making stuff up? I bet plenty of current and former T-Mobile employees will verify the above information is 100% valid.

My service has been completely dead for like ten minutes, is anyone else experiencing this? Down Detector seems to be getting reports.

Edit: Calling the customer service number and power cycling the device seems to fix it.

Edit 2: Fix was only temporary.

I work for TMOBILE as an RSM. This was in our call this morning

I had a Note 20 Ultra, but the regular Note 20 was worth double. So I bought a regular Note 20 on Amazon, and traded it in for $1200 for a new S26 Ultra.

Plus, I got to keep my old phon!

I picked it up at lunch time. Never got a chance to use it.

https://www.androidheadlines.com/2026/07/the-fcc-is-now-looking-into-t-mobiles-controversial-price-hikes.html

The FCC just gave T-Mobile 30 days to respond to an official predatory pricing investigation. Collective action is working, and we need to flood them with more complaints right now.The investigation was triggered after a senior customer stood up against their forced plan migrations. T-Mobile is pocketing an extra $576 million a year by forcing 8 million of us off our original Price Lock promises.Because one person fought back, the FCC is involved and it makes it much easier for the rest of us to win our cases. Do not just take the hike lying down. The more people that fight this, the faster things will change.

My 17 yo daughter died last month. I have her phone and the code to get into it. I called 611 it I don’t have the 6 digit PIN number. and they told me to go into a store. At the store they told me to call 611. I tried to verify with a temporary pin and her social but they must have put her social in incorrectly as it’s showing as invalid. They had no further help they could provide.

Like I said, my daughter died last month. This is EXTREMELY low on my priority list and they are making it extremely painful and frustrating-two emotions I don’t need more of right now.

T Mobile. If you are reading this. I would very much appreciate you making this a little easier for me and for our family. Humanity 101.

Rant over.

UPDATE. SOLVED. I stopped by another T Mobile store and a very friendly (and very stoned) employee made it happen. Problem solved. Thank you, everyone, for your condolences and good ideas.

I was contacted about a month after the drawing, and was linked some documentation to fill out for eligibility purposes and taxes. Prizes arrived shortly after plus a check to help with the taxes! Used up my luck for a while, but well worth it

Shout out to the T-Mobile Tuesday crew

Would this be even possible? I heard that my aunt still have the same price as she was with this company already for almost 10+ years.

Dear Loyal Customer,

First, we want to look back. Thank you so much for signing up with us years ago back when we were the scrappy, desperate #4 carrier in the United States. We truly appreciate you buying into our whole "Un-carrier" marketing campaign. Remember when we stood on stages in leather jackets, swore we hated hidden fees, and promised we would never act like AT&T or Verizon?

Good times.

Anyway, now that we have merged with Sprint, grown into a massive corporate behemoth, and successfully captured the market, we no longer need to pretend to be the good guys. Therefore, as a reward for your years of unwavering loyalty, we are officially going to screw you over.

Starting July 13, 2026, we are forcing you off your perfectly fine Legacy plan and dumping your account into a custom, handicapped holding tier we are calling Experience Signature. This mandatory transition will jack up your bill by $6 more per line, per month.

To make this pill easier to swallow, our marketing department has spent months heavily repackaging your current features as "brand new upgrades." Please review how we are insulting your intelligence below:

• 60GB of Hotspot Data: We are giving you triple the hotspot data because our internal usage logs show you don't even touch the 20GB you already have. This allows us to look generous on paper while it costs our network exactly $0.

• Premium 5G Access: We are proudly highlighting this as a core upgrade, despite fully knowing that the 5G signal at your house is completely spotty and inconsistent. You're welcome for the theoretical speed!

• The "Un-Entertainment" Factor: We are completely stripping away your $3/month Apple TV+ benefit. We figured since you are paying us more money now, you won't mind paying Apple full retail price standalone, too.

• The 5-Year Loophole Guarantee: We are giving you a 5-year price lock on your base rate. However, we intentionally wrote a loophole into the fine print that excludes "taxes and fees." This ensures our accounting team can still sneakily inflate your out-of-pocket bill down the road via backend administrative charges whenever Wall Street demands higher profit margins.

Why are we doing this? Because we have run the data analytics, and we expect our long-term customers to be just loyal and gullible enough to stay compliant and pay the higher bill without looking at the math.

Thank you for being the foundation of our corporate growth.

Sincerely,

T-Mobile

The "Un-carrier" (Terms and Conditions applied. Void where consumer awareness exists.)

In a bold move that could disrupt one of the busiest shopping days of the year, T-Mobile employees are planning a massive walkout on Black Friday, November 29, 2024. The protest, organized by veteran and first responder employees, is a direct response to T-Mobile’s recent decision to slash promotions for veterans and first responders.

Employees argue that the change has led to an unacceptable situation where many veterans and first responders are now paying more for their monthly service than customers on standard plans. This, they say, is a betrayal to those who have sacrificed their lives and well-being to serve and protect the nation.

“We are veterans and first responders ourselves, and we feel this decision is not only wrong but deeply disrespectful to those who’ve given so much for the safety of our country,” said a spokesperson for the group of employees organizing the walkout. “These discounts were not just a marketing tool; they were a recognition of the service and sacrifice that we, and many of our customers, have made. To see them taken away now is both demoralizing and insulting.”

The group is calling on T-Mobile to immediately reverse its decision and restore full promotional eligibility for veterans and first responders. If their demands are not met, employees are set to walk out at 11 AM Pacific time on Black Friday—a day when retailers rely heavily on full staffing to manage the influx of shoppers.

The walkout, if it goes forward, threatens to deal a major blow to T-Mobile’s operations during a critical time for holiday sales. The company, known for its aggressive promotions and “Un-carrier” brand, is now facing an internal revolt, with a significant portion of its workforce ready to step away from their jobs in solidarity with veterans and first responders.

The employees’ frustration highlights a larger conversation around corporate responsibility and the way companies treat those who have served in the military or work in emergency services. Many feel that, in reducing these benefits, T-Mobile is sending the wrong message about its values.

“By ignoring our plea, T-Mobile is signaling that they no longer prioritize those who’ve risked everything to keep this country safe,” the spokesperson added. “This isn’t just about money—it’s about respect. And we will not stand idly by while those who protect us are disrespected.”

As Black Friday approaches, the question remains: Will T-Mobile take action to prevent this potential crisis, or will they stand by their controversial decision and risk losing the support of their employees and the public? Only time will tell, but the message from the workforce is clear—those who serve, whether on the battlefield or at home, deserve better.

Edit: THIS STORY MADE IT ONTO PHONE ARENA. although they didn’t even ask me about it.. haha https://www.phonearena.com/news/this-former-t-mobile-employee-learned-the-meaning-of-mess-around-and-find-out-the-hard-way_id168442 ——————————————————————————

Remember that post about Valentine’s Day promos I made on the evening of the 13th? Letting everyone know about the increase in promo amounts for magenta max??

Ya I got fired for that.

I was constantly the top performer in my district and had the most activations in the state for multiple months..

They fired me because I posted MAYBE 2 hours before the promo went live which they said was “releasing confidential information.”

EDIT:(FAQ’s)

• yes this was the cited reason I was fired.

• Yes I FAFO’d.

• totally my fault and I don’t dispute it.

• I didn’t realize it was confidential at the time, I (incorrectly) assumed it was already well known and I was just repeating the info.

• yes my username is almost the same as my NTID. I have been using this username for years and years and never thought anything about it.

• Also, even if I had a random user name: they definitely have people watching this page and working to figure out who is who. I haven’t posted my name or anything on here, but my other posts would have still given enough info for them to figure it out.

• about a week before the firing I was asked about it by management. They made it sound like I was just getting a warning and that was it, but they needed a statement explaining why I did it. I, like a dumbass, admitted to everything in that statement. They used that as a confession to fire me. DONT EVER FILL OUT A STATEMENT ADMITTING YOU DID SOMETHING!!!

• I already got a new job but would consider going back if they offered. I really loved my job a LOT.

• DONT POST SHIT for worthless internet points. I am living proof of FAFO.

I was shocked they gave me that much in trade in value, i order the 18 pro max and i got to kept my current senior 55 plan.