~Please upvote to reach more users~

So I want to create a sticky post with a FAQ of exway trobelshoting, as many flex are arriving I'm sure lot of them will face this little issues, like cloudwheels pulley bearing wich today I answered 8 times.

So, what are the issues you found common on exway boards? Leave them here in the Comments.

Thanks guys yall rock.

Located in Huntington Beach, California

Public Service Announcement:

While I did enjoy the Exway X1 Pro for the aproximately 9 days that it worked. :I waited over 5 weeks to have it sent to me. After finally receiving the board I turned it on. It worked. The wheels spun, the remote seemed to be fine. I was very excited. I literally sat on my porch all day waiting for the arrival of it.

I did a firmware update after having the board for 15 minutes. Never rode it. Thought it would be responsible to update the software.

Now it doesn't work. I couldn't figure out why. I got in contact with the company.They contacted me and told me they would get in touch with their engineers. After many many emails, I had multiple skype calls where they woke me out of bed to talk to the 'engineers' multiple times ( 2-4am ). They went through the very limited and uninformative hand book. Which I thought, personally, was about as intricate as a users manual for a box of crayons. They couldn't seem to figure it out. The countless hours I spent being jerked around by Exway "customer service" was excruciating.

I was having connectivity issues between the board the controller and the app. you can't turn the board on, without the app connecting. which means you can't update the software again without being able to connect in the first place.

So literally Exway was delivering firmware updates that were broken code, and breaking boards connectivity to the app. Which you can't fix without being able to connect the app to the board in the first place

as a programmer myself, the need to return to base settings aka default seems like one of the most important things you should be able to do.

on Exway you can't do that

After a lot of research I found a version of Russian firmware for ex way of a previous version. ( the version I updated from )I had to delete the firmware from my phone, put the new VPK firmware on my computer, plug my phone into that, and then install it from there. Which fixed it. briefly. something the engineers after 2 weeks couldn't seem to manage to do.

I don't understand how you could design a custom board like this and not double test your firmware or have a base default firmware setting for literally any of it?

What's the point of having up-datable firmware in the first place then hmm?

HUGE programming issue.

So with this Russian website firmware reboot.. I got it working.Whew I was happy then!

The board worked well.. when it worked.

I got to ride the board for 9 days.

Then going down a fast hill at 100% battery and remote, the breaks failed. The remote showed board battery at 0% and I almost wrecked so hard. wouldn't even turn on or charge after that.

Finally, being fed up, I said I was done with them and I demanded a refund. this was after WEEKS of trying to solve the problem.To which they replied that I hadn't actually bought the board from them so they couldn't help me what so ever.Through all of this...They didn't even look me up.

I realized then talking to the manufacturer about board problems was pointless, not knowing they couldn't help me directly.. or lacking the knowledge to even do so.

Electronic Board Company got with me about getting a shipping label and returning the board.

to which I did.

I was sent a labelI returned the board to the workshop of Exway in New York.

After about a week and a half I received an email stating that "All Exway X1 Pro Batteries are turning out to be faulty and the company that supplies that has limited output so we can't even replace them."I was offered an Exway Flex as compensation which is a cheaper, non similar type board.Thought I do commend EBC for the offer, and the quick responses, that is definitely not what I paid for and so I was refunded.

( Thanks EBC 📷 )

So you guys keep wondering what the problem is with X1's?The boards aren't tested, Nor is the wiring or the Firmware. The battery fails and is unavailable. the customer service was some high school kids skyping me from the mall. Which, kudos to those kids.. for trying, that's not how you do business.I bought an AEboard that was 200$ more expensive.Bye Exway.. move along.

I can't even believe I had to drop all this information on this group.

I joined to find people to experience the joy of riding with.Exway has been nothing but a pain in my ass.

Consider this not the be slander, but to be an honest account of my interaction with the company. I hope it saves some of you some trouble.

I'll also be posting this to Twitter and every other group I can think of.Shout out to Electronic Board Company for being so hospitable when Exway was dropping the ball.

Thanks for you time.

EDIT : I'd just like to say during the period of weeks I was in contact with Exway directly, they had said they were sending me another board. Which I was pleased about.literally the only point of having one of these boards is to ride it, right?when i inquired after about another week and a half I got the response that apparently they weren't doing that, but hadn't mentioned it and I was being 'shipped a shipping label' and when I asked about when that would be there.. this is when they said they couldnt even help me. Giant. Waste. Of. Time.

TLDR; Please ride and charge with caution, Wave battery is extremely poorly constructed. Exway should recall before someone gets hurt!

The other week power cut out to my Wave while riding, looking at the battery I had this spinning led error code. Board would not turn back on despite trying all the reset button combinations in the manual.

I took the board back home to charge the battery but that didn't work either. Finally I decided to pull the battery apart to take a look. What I found in the pics below greatly concerned me! I'm frankly amazed the battery hadn't shorted out and caused a fire before this fault.

First of all the PCB design is terrible, how anyone thought it would be a good idea to have wires wrapping around the sharp edge of the PCB is beyond me. There are cut out sections to alleviate this but they are either insufficient (for the large neutral wire) or not utilised at all.

Secondly there is no protection for these wires either on the PCB or in the case where the battery assembly rests. This is causing them to be pinched and subsequently worn down over time to the point that the conductors are exposed, and in my case, cut right through.
This is also present on the other end of the battery where the positive and negative wires to the charging port are exposed. Thankfully they never touched and shorted!

Thirdly none of the components on the PCB are potted or epoxied down causing one of the inductors to break loose and rattle freely around in the case.
I had previously contacted Exway AU about this and they said it was nothing to be concerned about if the board was still working 😑
I was also told the case is quite difficult to get apart (indeed it is!) which leads me to believe that Exway are very aware of the build quality of these batteries.

For a device that inherently experiences vibrations the lack of design consideration or potentially just cost cutting is absolute madness. Literally slapping a battery together in this way poses a massive risk to customers.

I got the board with 220km on it and did about the same amount of km's myself and this is the resulting wear and failure.
As I got it second hand there's no chance of a replacement for me. I may have a go at repair but (as eluded to above) the case is a nightmare to get apart without damaging it and I'm doubtful it will go back together well.
This leaves customers in a tricky position not knowing the internal state of their battery. I hope these pictures can help to put pressure on Exway to lift there game and stop sending out ticking time bombs or at the very least get you a new battery.
If I'd paid full price for the board I would be asking for a complete refund, as without a serious redesign I could not trust that this would not happen with a replacement battery.
Quite a shame, I really liked the Wave while it lasted.

Good luck out there ✌🏼

Received my Exway Riot with cloudwheels last month. I put over 100 miles on it and was loving life until a few hours ago. Well, today as I was going on a slight uphill incline at about 13 miles per hour, the board decided to just stop and throw me off. I was riding on asphalt, flew off and landed on my left shoulder and broke the collarbone. I know this because I went to the emergency room and got x-rays.

I knew about this random stopping issue before, but I thought Exway fixed the issue. Well, they didn't. And my issue seems different than the ones I've read previously. After I got thrown off the board, I scrolled the accelerator wheel on my remote and noticed the board was now going BACKWARDS. I then turned off the remote / turned it back on and motor direction returned to normal.

This seems to be a software issue, not a hardware one. Pretty terrifying if you figure electric cars are going to be autonomous driving at some point and they can't get something simple like a skateboard to work.

In my case, I don't think the board ever applied brakes; the motor just decided to switch directions. Before I got thrown off, I think that I got a short vibration from the remote, but I didn't get a chance to read what it said.

One thing to note is that last night I changed the braking curve and braking power settings within the app. Until now, I was pretty much riding on default settings.

TL;DR Exway Wave Riot motor may randomly decide to go the opposite direction without notice causing you to fly off the board.

UPDATE: Oct. 27 (11 days after the crash)

I am scheduled to go in for surgery. It will cost $7,000 at my Kaiser Permanente in Northern California because that is my deductible. I asked the finance lady how much the cost would be without insurance and she said some number over $25,000.

Seeing that boosted has died earlier this year leaving many to either sell or commit to their boards a good few who sold have migrated to other brands. Including Exway and its Flex since its spec-wise very comparable to the Stealth. Im one of those individuals as I sold my Stealth late May in to hop on the flex train. Now that I've finally got a few good miles on the board here's my thoughts on it.

Lets start with whats in your hand, the remote. Comparing it to the OG boosted remote is a mixed bag with no definite winner. Though I will say tech-wise the exwyas remote is superior. It gives way more information in a nice little display that's far easier to get info from than 5 lights are. It also charges via micro USB vs mini which is way better since no one has mini USB. But if exway could come out with a USB C remote I'd pick it up. Now where the boosted remote wins is in build quality, the soft touch plastic feels nice but gets gross and scratched like no other. It lacks a deadman switch which I didn't think would be a huge issue until I tossed the remote into my pocket and my board abandoned me. Its also a touch smaller but that's more preference. The boosted standard plastic body felt much more study and heavy compared to the exways but the info given by the screen makes it an upgrade to me. I feel like I need to baby this remote way more than I did with the boosted remote.

Now for what your standing on, the deck. In short, If you're coming from a V3 it's much more flexy and snappy (which I think is nice). As for the wheel flares its a toss-up. I personally like them as my feet lock in nicely but after longer rides, they do get a bit uncomfortable when compared to the V3s fairly flat deck shape.

Range, you're getting the range of 2 XR batteries in one, plus if you nab a fast charger can top up while grabbing a coffee. Exway has also boasted a lot about their battery tech so I wouldn't expect RLOD to be prevalent. This is the clearest improvement over a boosted.

Speed/ESC is where it again becomes more of a toss-up. When people say there's nothing like a Boosted ride they have a point as the boosted ESC is just as good is not better than what you're getting with the Hobbywing. Now here we cal also look to the exway app where you can full customize how the ride feels which you can very well get it near close to what you had from the boosted. When it comes to top speed they're about equal when compared to a stealth. Id still gives this one to the Exway even though I do like the boosted ride a bit more just because it gives you options to fit around your acceleration curves.

Hardware quality, so how premium does this board feel? In short Flex > V3. the Trucks don't feel like random copy Paris trucks but instead their own unique quality build. The deck is sturdy and the wood gives a nice heft to it. the Grip is foam... take it or leave it I don't see a benefit from it but it is nice. The plastics across the board though are comparable to the boosted if not better with all the metal components being a higher degree above.

Conclusion? If you're coming from any boosted board you're getting an upgrade. Realistically even if boosted was still around id choose this one over the Stealth. It's just as nice of a ride that'll ride for even longer

It is really tough to track down contact info for any decision-makers at Exway, so I'm hoping this will will help get the message to the right people. Apologies for the novel.

Exway Executives,

I was absolutely ecstatic when I discovered your company. Why? I have been an avid longboarder for most of my life, so you can imagine how excited I was when the electric skateboard was invented. My hopes and dreams were crushed when I discovered the exorbitant price that came with owning a Boosted board. I buried my dream deep inside my soul, and accepted that I may never own an electric skateboard.

Fast forward a few years and I’m literally in the darkest place I’ve ever been in my life. And so is the rest of the world, because 2020 decided to be what might be one of the worst years this planet has seen – Kobe Bryant dying, Coronavirus and quarantine, murder hornets, and now nationwide protests. To top it all off, I cut both of my hands open when a glass jar shattered as I was opening it.

Do I tell you all this because I have no one else to tell my sob story? No – that’s what my therapist is for. I tell you this, because it was in the midst of this melancholy that I discovered that electric skateboards were being made in China. It was a glimmer of hope! The diamond in the rough – something to look forward to!

I spent hours researching the best boards, factoring in things like board specs, price, user reviews, and especially company reputation. After scouring the web, there was one clear winner in my mind: Exway. I was so excited to get a board and start riding that I even considered buying a WowGo just because it’d get to me sooner; however, I knew that the Flex offered the best value.

I was still hesitant to pre-order the Flex for two reason: 1) I had never pre-ordered anything, and 2) I really wanted a board right away. It was only after reading “Flex Pre-Order Updates II” that you sent out on 4/14/2020 that I decided to place my order on 4/20/20, trusting that you would keep your promise of shipping by May 20th and that “delivery should take 7 to 14 days”.

Everything you have done since then has caused me to really lose faith in Exway. It all started when you went completely dark for a whole month. No updates, no tracking information, no newsletters - only a worthless tracking number that I refreshed multiple times a day. I guess I shouldn’t say you went dark, because you seemed pretty invested in marketing your new products (the Atlas, Cloudwheels, etc.). It was a big “screw you” to me and all the other good people that pre-ordered boards. And with that, you completely disregarded one of the most valuable principles of good marketing: you build a base of loyal early adopters, then THEY will market the product FOR you.

Matters were only made worse by the inconsistent messages sent from your customer service reps – “the boards are in HK”, “the boards are in US customs”, “the boards went down on Maysia Airlines Flight 370”… Judging from the Reddit threads, you’d think Exway has caused more outrage than Donald Trump’s tweets. An update finally came on 5/20/20 stating that “this process may take 10-14 working days”. Since then, there have been no official updates on your site or via email, which is problematic because I don’t have social media. Then, another update on 6/8/2020 saying “it’s already in US customs” and “I guess you might receive it around 10-14 days if the protest is ended within a week around”.

By this point everyone was furious. We couldn’t even get any straight answers. Yet, I held out hope that Exway would turn things around. Then came today’s update which might be the most vague and unpromising one yet: “your boards are still on the way and it should be arriving soon”. You also gave us a nice “Supply Chain 101” review, but failed to mention where the boards are, which convinces me that they’re still in the same spot pictured in the update – sitting in the truck in China. Also, you say “once the boards get to the U.S., the boards will be held at customs…”. Wait, aren’t the boards already in customs?

Judging by the frustration I’m seeing on the Reddit thread and across the web, I believe I speak on behalf of a majority of Exway’s customers – past, present, and future. We get that there are things that are out of your control. We get that there’s a global pandemic and riots throughout the U.S. Honestly, I find it hard to believe that there have been this many shipping delays considering that your competitors (Backfire) and other Chinese brands seem to be getting their boards out in reasonable time frames. That said, I might be able to give you the benefit of the doubt there.

The truth is, WE WANT YOU TO SUCCEED. You have a good product and you sell it at a reasonable price. We’re sick of seeing eskate manufacturers go out of business. That’s my whole purpose of this message – to ask that you help us help you. All we ask for is transparency. Right now, all we have is questions: “where are the Flex pre-orders?”, “why is Exway marketing new products before any Flex pre-orders have been delivered”, “are they in desperate need of cash?”, “is this the beginning of the end for Exway?”.  

Now, if you really want to secure any type of future brand loyalty, I suggest you compensate pre-order customers in some way. This might be in the form of a generous discount on future Exway products or a discount from their pre-order. Or just do whatever you have to get us our boards ASAP. You’ll probably take a large economic loss from doing this, but it’s better to have a loss on a batch of pre-orders rather than go out of business, or lose your customers’ trust forever.

This is Exway’s make or break moment. We want you to succeed. That’s why we pre-ordered the Flex. So, what will you do?

Thanks,

Trevor