After 3 years of paying for premium and using Coinbase as my main platform, I’m moving everything off as soon as this gets resolved. Their customer service has completely fallen off a cliff.

Five days ago I sent ~256 SPL-USDC from my own MEXC account to my Coinbase Solana address (a route I’ve used plenty of times with zero issues). It confirmed on-chain immediately, and then Coinbase froze it under an automated "FinCEN restricted address" flag.

Since then, dealing with support has been like talking to a brick wall:

• Day 1: Spent an hour in live chat getting fed scripted "48–72 hours" lines while the agent clearly had zero access to actually look at anything.

• Day 3: Another hour in chat where they made me re-verify my address and do a full liveness/ID check, even though my account was already verified. At the end they just handed me a new "7-day investigation" timeline.

• Day 5: Finally got an email response, and it’s literally just a polished version of "we're still looking at it, we don't need anything from you right now, thanks for your patience." No explanation, no timeline, not even a clear answer on whether they'll just send the funds back to my MEXC wallet if they won't credit them.

What’s the point of paying for premium support if all you get are automated scripts, generic stall tactics, and zero real answers when something actually goes wrong? I've had full MEXC withdrawal history and proof of ownership ready since day one and they won't even look at it.

Once my money is released I’m closing my account and moving to Kraken. Posting my case number here in case anyone on their team actually cares to look into it, though I’m not holding my breath: Case #27859078

I've noticed my portfolio balance doesn't update, while the individual assets in my portfolio do update when refreshed , the overall portfolio balance doesn't update until I quit and reopen the app on Android device. Including new deposits, etc...

Anyone else experiencing this?

Does TradingView paper trading lie about TP/SL? Two identical trades one on paper trading tells me TP of $138 while Coinbase tells me TP is only $14. Does anyone know why? A quick google search says TradingView is supposed to be accurate

Coinbase Exchange confirmed it will suspend trading on 12 non-USD spot order books on November 25, 2026 at 2:30 PM ET as part of a liquidity consolidation update.

Key Details:

• Affected Pairs: 12 crypto-to-crypto and EUR/GBP cross pairs including ADA-ETH, XLM-BTC, ETC-BTC, and FIL-BTC.

• USD & USDC Books Unaffected: Primary USD and USDC trading pairs for all affected assets remain open, and deposits/withdrawals are not impacted.

• Action for Advanced Trade Users: Open limit orders on the 12 retiring cross-books should be canceled or migrated to USD/USDC pairs ahead of the Nov. 25 cutoff.

Are you still routing altcoin trades through BTC/ETH cross-pairs on Coinbase Advanced, or mostly sticking to USDC/USD books?

Full pair list & schedule: https://www.coinpaladin.com/article/coinbase-delists-12-pairs-ada-eth-xlm-btc-cut-on-nov-25-9yl6

Hello,

Just as the title says. I did not notice the change from Base to Wallet until recently. Logged in and cannot find any kind of DeFi tab. Any idea where to view staked assets?

Coinbase keeps sending me an email to relink my bank account, comes at the same time as a successful recurring purchase. Link is Coinbase.com but also has extra url params for the linked accounts page. Clicking the link takes me to the app. Seems legit link.

When is the Coinbase app getting updated so it doesn’t look terrible on the new iPhone ?

Anyone have ideas to unlock or recover funds? They locked my account and my spouse saw the lock, uploaded his license and picture only to realize it was my account and not his. Now, they are not approving the verification. Their online chat support is horrendous, hours and hours spent with a handful of messages here and there. I am so thankful I was able to transfer out a huge chunk of the money. Last bit is DEX funds. Had no clue when we did DEX stuff that CB creates a wallet without telling me the phrase. Worst experience ever... Anyone have ideas? I mean, if they locked it there is no way that they can't unlock it. Their answer was to create a new account and transfer funds, which I did, there is just the last little bit that was tied up in DEX... How the heck can't they unlock it?

Coinbase will suspend trading across **12 non-USD crypto pairs** on **November 25, 2026, at ~12 PM ET** to consolidate liquidity onto USD order books (11 pairs have already shifted to limit-only mode):

- **USDT Pairs:** `APE-USDT`, `ATOM-USDT`

- **BTC Pairs:** `ALGO-BTC`, `CRV-BTC`, `ETC-BTC`, `ICP-BTC`, `XLM-BTC`

- **ETH / EUR / GBP Pairs:** `ADA-ETH`, `APE-EUR`, `1INCH-GBP`, `CHZ-GBP`, `SNX-GBP`

USD markets for eligible Advanced Trade users remain active — open limit orders and API bots on these quote pairs should be migrated before the cutoff.

Full checklist & source breakdown: https://www.coinpaladin.com/article/coinbase-delists-12-pairs-ada-eth-xlm-btc-cut-on-nov-25-9yl6

Why does the Coinbase app suck so much?

Trying to do a usual cash deposit from bank, and it won't work.

Too many times this happens.

I scheduled a future payment (a few days from now) via the Coinbase website to my credit card and the payment reverted to the current day after clicking the 'Pay now' button.

'Pay now' is the website button language and appears to ignore the scheduled date. You are led to believe it will honor the future scheduled date but the 'Pay now', which is the only option to apply a payment other than auto-pay, literally pays the credit card now.

Not helpful.

context: needed to pay one of my indie game developers 600 usd for their work on my steam game

he used this coinbase wallet that he insisted on getting paid for some bonus payment or some thing, so i tried setting that up

no clue how coinbase worked, but apparently, u deposit into coinbase and there is this something else called coinbase wallet where u put the money u put into coinbase and transfer it into

I first tried depositing money using debit card, but failed. 5 times. Spent the next 20 minutes doing a phone verification, bank verification, then an id verification one by one (would not be pissed if they made me do all of that together, they made me do it one by one).

Then,spent 45 min of customer support was me talking with this person who took 15 minutes to verify my card number.

Eventually told her that I needed to pay someone right now, and would love to know how I can get money into coinbase wallet so I can pay. She told me I should try doing a bank transfer while she submits a physical fraud account check or smtm so they can get me cleared.

Being no experience with crypto whatsoever, I did that, then realized i got 570 smtm dollars on my account (coinbase tax u heavy for some reason) but my debit card wasn't charged (strange).

And behold, I realize that I can't pay someone with my 570 dollars because it was an ACH transfer and I now need to wait 5-6 days to even use my money.

My mexican developer is visibly upset and idk what to do now

I sent Solana to a wallet which belongs to a deleted coinbase account (deleted 4 weeks ago) by accident. How can I get it back? Customer Support said it's basically impossible to retrieve/access the wallet...

After the latest app update, I lost my watch list again. I relogged couple of times and still nothing. Tried to search for some meme coins which were on my list and no results now. Anyone has the same issue?

I initiated a withdrawal of ~$1,800 USDC to my own MetaMask wallet (Base network) two days ago. The transaction shows as pending in Coinbase with no error or additional verification request. This is the same wallet address I've used multiple times before without issues.

Support chat just keeps repeating the generic "we're reviewing" line with no timeline or case number. No holds on the account otherwise, and the balance is still visible.

Has anyone else seen longer-than-usual pending times on Base withdrawals recently, or did it eventually go through on its own? Any specific steps that helped move it along?

Has anyone else had Coinbase randomly block an incoming transfer from MEXC recently?

On Nov 10 I sent ~256 SPL-USDC from my own MEXC account to my Coinbase Solana address—exact same route I’ve used multiple times before with zero problems. It confirmed on-chain in seconds, and then I got an automated email saying the transaction was blocked under FinCEN rules and Coinbase is holding the funds. No link, no instructions, nothing.

Support has been a massive waste of time so far. On the first chat they told me 48–72 hours. Today I spent over an hour in chat where they had me re-upload proof of address and do a full liveness/ID check, only to turn around and tell me it's in an "investigation queue" and will take up to 7 days just to hear back. Meanwhile I have full screenshots of my MEXC account and withdrawal history ready to prove the funds are mine, and they haven't even asked for them.

Pretty frustrating getting treated like a criminal over a routine $256 exchange-to-exchange transfer after using the platform for 3 years. Anyone who dealt with this—did they actually release it within the 7 days or did you have to file a formal complaint to get them to move?

Case #27859078 (chat refs: #27855852, #27864917)

I have been bugging coinbase for the same problem, yesterday they said they are looking into it further and now they are not replying to any of my messages in the mod mail. They are blocking a simple usdc transfer to wallet on binance / uniswap. its very flustrating, I already made a post here before

My phone, a Google Pixel 6 Pro, is shown as not supported by the appp, I cannot even find it on the Play Store. While the websiite seems to be giving all the time either "timeout" or "connection not safe". What can I do to recover my account when I cannot even access open the app or the website?

Please help. Thank you.

Question for the mods or anyone who has seen this. In late October I bought USDC in the Base app and had it delivered on Arbitrum. It worked fine both times.

Today, the network options for USDC only show Ethereum, Base and Polygon. Arbitrum is gone. Coinbase's last USDC network notice I could find (August 2026) only removed Noble and still lists Arbitrum as supported.

A few questions:

1. Was Arbitrum intentionally removed for USDC in the wallet app, or is this a bug or a phased rollout after the rebrand back to Coinbase Wallet?

2. Is USDC on Arbitrum still available when sending from a Coinbase exchange account?

3. If it was removed, is there an announcement I missed?

I can work around it with a bridge from Base, but I would rather not add a step if the option is just hidden somewhere. Thanks in advance.

Buy sell & withdrawal unavailable

cannot transfer money in base wallet using SOL network

Can anyone tell me if Coinbase are liable for my funds emptied in my Coinbase account,they blocked my account last sept 2025 with no access to it,I checked everyday to see if was unblocked so on June 2026 my account was emptied scammed etc but I had no access as it was blocked until July 2026 I noticed account was unblocked so when it was blocked I had no access but someone got into my account (not me as it was blocked) and transferred all the crypto and money out,so there saying it is my own fault because I have to have strict security settings which I followed all the instructions and did, if I had access to my account I would have withdrawn all the money due to crypto dropping but couldn’t as it was blocked but there saying it’s my fault !?🤔

had a withdrawal stuck long enough that I just moved everything out. not putting it back to swap btc to eth. looked at simpleswap and changelly, both take a send from my wallet and pay to an address i paste. fine with worse fees if coins arent sitting in someone elses account overnight. not fine with getting asked for ID after my coins already left. what do you use and what went wrong the first time