Let's declutter this sub and get down to brass tax and keep it tidy. I'll try to get the most frequently asked question including a permalink to the answers.

Updated 7/6/2020

[Q] I've preordered so long ago. What happens if I have a motor issue?

• Pre-ordered bikes that has already hit the waters and are en-route to S73 ready to be shipped may have motor issue. They've stated that a small percentage of motors will have a clutch issue and has been rectified. If you are one of the early pre-order folks and face these issues and will be covered under warranty. All pre-ordered bikes will have a 2 year warranty because of the motor issue.

[Q] I've seen bikes arrived at peoples houses come wrecked. What do I do about this?

• Again, bikes that area already en-route will have the same packaging as the ones shown on those pictures you saw. Those boxes were shipped with XPO Logistics. S73 has then switched to BTX Global as their LTL freight shippers and is handling your box with "white-glove service". In addition, S73 has caught the mistakes from their supplier and has then rectified the packaging issue. The bikes would hopefully be shipped with that packaging in the next batch. If you happen to receive your bike in a damaged state from the carrier, refuse the delivery. Document everything and send it over to the S73 team. There is no restocking fee for refused delivery due to carrier damage.

[Q] Where can I find updates on shipping times?

• Shipping updates can be found on Super 73's blog page. (/u/SuperDuperMAC /u/lgspr73 please let whoever updates the blog know to add a time stamp at the top of the post to let customers know when the last updated batches are ready to be shipped). Side note : please do not bog down the CS teams about when your bike is coming. They're working hard to get us these bikes shipped. We don't need to clutter their support tickets to answer silly questions that can be answered by their website or searching this subreddit. It's counter productive. Customers who needs to get their new bikes fixed needs to be addressed ASAP. You wouldn't want to be in a situation where S73 team takes weeks to answer your question. Also, it's annoying. S T O P.

UPDATE : The blog now has an update stamp. If it hasn't been updated then there is no new information and nobody else on this sub will know anymore than you do. No need to post about it.

In addition, here's the editable Google spreadsheet so you can help other customers know your place in line and if your order has been shipped or not

[Q] Hey my bike was scheduled to be Shipped on XX XX. I've seen others get their tracking number but not mine, what gives?

• There was a hiccup in the distribution center with emails. You'll get it soon enough.

[Q] Why are some R, RX shutting off spontaneously?

• In short, the battery is protecting itself from the massive amounts of amperage that the controller is demanding from it. There will be a patch to address this issue available in the future

[Q] When will replacement tubes and other S2, R, RX accessories be available?

• They replacement tubes and tires will be available within a couple of weeks of this post.. All other accessories including racks, IoT modules, etc will be available this Fall

[Q] What are the torque output of the new motors?

• No one from the Super 73 team has been able to disclose exact numbers. Including Legrand himself

[Q] Can the Forks on the new lineup be replaced with an aftermarket one?

• Apparently the front forks on the S2, R, RX are custom made and that every fork on the market for 20" wheels were garbage.

[Q] Handlebar, Different rear cassette, auxiliary power output, and some other things

• All answers in depth in the link above

• New handlebars options are coming out soon.

• You can fit an 11 or 12 speed cassette but most of those have very wide gear ratios that won’t be too functional without a huge chainring up front

• No specifics on battery cutoff

• S2 and RX has a built in 48v to 12v 120w converter (you can have a lot of fun adding electrical accessory with this). R series will have this an an option to purchase down the road

[Q] How many bikes can get shipped out per day (theoretically)

• On a good day and stock availability, around 150 bikes a day

[Q] Can you remount the battery?

• There are so many mount points on the bikes... so yes. They are working on materials to assist with moving the battery

[Q] How do I get to "Unlimited Mode" on the bike?

• You can change your PAS(pedal assist sensitivity) level on the handlebar control. To change to Unlimited Mode (Class 4) you need the Super 73 app. Available on App Store and Play Store.

[Q] Can I pick up the bike locally if I live locally to Irvine, CA?

• No. Bikes ship out of a distribution center in Nevada

[Q] Does the bike need to be Professionally assembled?

• No. They are easy to put together once you get it in. There are videos in their Super73 YT channel showing you how to put it together.

[Q] Can the rear rack and side rack be used simultaneously?

• Yes

[Q] Are spare tubes available?

• Yes

[Q]Motor Summary Thanks /u/watchbuzz

• HIGH-LEVEL SUMMARY
  ^{SOURCE: "Super73 AMA with LeGrand, Parker, MAC, and Michael - Ask Us Anything"}

Gen 1: "Original motor"
- Application: On all bikes *produced* prior July (no specific dates)
- Durability: "single digit failure rate" (or ≤ 9%)
- Revision: None. Clutch that is prone to fail.

Gen 2: "Newer Generation motor"
- Application: "On bikes being produced in July" ("produced", not shipped or delivered)
- Durability: "We don’t know of any issues with those motors"
- Revision: "newer generation motor with an updated clutch" - no specifics.

Gen 3: "Bullet Proof Motor"
- Application: Production to begin mid-late July (the latest version of the motors isn’t happening for a couple more weeks" - LeGrand, 6/27)
- Durability: "the clutch has been increased in size (twice) in order to increase the torque rating to a point where it’s near impossible to break."
- Revision: Increased [2x] Clutch size

[BONUS]

[Q] Is Legrand a dick?

• No.

Hope this covers all the major concerns for all the new people joining the sub. /u/SuperDuperMAC /u/teamsuper73 /u/lgspr73 feel free to fact check. Thank you so much for taking the time to answer these questions for us! Pin this post if necessary. If anyone notices something I've missed, drop them in the post below and i'll add it on to this post.

For those who have gotten their bikes shipped and post about it, please include your order number in this format (LI-138xx) in your post title to help other riders waiting for their bike out. Also.. please update your order status and shipping date in our google spreadsheet :)

Hello! Sunny days - sunny rides. On 8k miles - dead controller - Ali replaced On 11k miles - dead motor - Ali replaced Peace to all.

Hi all, I finally finished my mods yesterday. Changed the headlight for a retro motorcycle light, custom retro blinkers front & rear, replaced brake/tail light with retro motorcycle light, painted the battery cover (2k matt clear coat), custom seat, 5.11 Tactical Molle pouches, heavy duty stand, loomenade throttle kit, large rear view mirrors. Thanks for any feedback or suggestions.