thank you

I have the Total Tech Membership on my laptop that still has coverage for a screen repair and set up an appointment for GeekSquad.
They charged me $70 to check it and send it to the repair center, and I just got an alert saying it arrived and there’s a $718 bill to fix it.
SEVEN HUNDRED DOLLARS.
I don’t know what to do, I don’t have my laptop and I don’t have $700 for something that was “covered”
What options do I have?

edit: I did call the support line 5 times over the past 3 days and every time the person said they couldn’t do anything and to try calling back later 😂

The laptop was bought in mid December 2024 on my account that has had Total Tech continuously since 2023.

Conclusion: The payment issue has been fixed! It turns out my local store didn't input all the info when they created my ticket. Thank you!

I’m 30 min away from the house. I’m thinking they’ll call or something at least hide it, maybe it will come in another package. I rushed home as soon as I saw this, full on PS5 Pro on display in the driveway, I get home to my no surprise it vanish. I’m heated 🤦🏾‍♂️ at least take it back and give a notice but leaving it there in the actual packaging is diabolical now I have to deal with this shit. First time ordering from Best Buy online for sure the last

Not gonna support a company that treats their employees this way.

Edit: Holy crap, I appreciate all the awards, but there's no need! I'll do my best to spread the word to family, friends, and coworkers. A profitable company turning their back on their workers in the middle of a pandemic isn't gonna fly. You guys hang in there, eh?

Why would you recycle this?

“How can that be profitable for [Best Buy]?”